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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a quiet property and Lance at the front desk was very kind and helpful. The bath and floors had obviously not been cleaned and the bath fan was hanging from the ceiling from one screw. The property could use a good cleaning and some upgrades.
Business response:
Dear Christine, We appreciate your positive feedback about our staff, particularly Lance. However, we apologize for the cleanliness and maintenance issues you encountered. Your comments are valuable, and we will address them to improve our services and facilities. We hope you'll consider giving us another chance in the future, and we'll work to provide a more comfortable and pleasant stay. Thank you for sharing your concernsSincerely,Hotel Management
It was okay
Great value for the area. Staff was friendly and accommodating. Tons of terrific dining options in the area. Only criticism would be the free breakfast. It barely qualifies as a breakfast and ends too soon (930).
Business response:
Dear Robert, Thank you for staying at Extended Stay America and posting such a generous review. It is always a pleasure to have our devoted associates recognized, and we are pleased that our great location was perfect for your visit. We are grateful for your comments about our breakfast as we continually strive to improve our guest experience. We look forward to accommodating you again whenever your travels bring you to the city.Sincerely,Hotel Management
Like location. Dislike carpet in rooms and halls, how often are they cleaned? Have odor had to buy plug ins for room
Business response:
Dear betty, Thank you for sharing your candid feedback. We apologize for the inconvenience you experienced, including the cleanliness issues in the room and the property. We strive to provide a clean, comfortable, and fresh environment. What you described is unacceptable, and we will address this appropriately with our housekeeping team to ensure they do their work diligently. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 4.1 star rating with 986 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.