Extended Stay America - Phoenix - Scottsdale

Business response:

Dear Andrew, Thank you for choosing to stay at our hotel. We are delighted you enjoyed your stay at our serene property and found the room pleasant. However, we are sorry to learn that you faced inconvenience due to our staff's lack of responsiveness. Your feedback is highly valuable to us, and we appreciate you bringing this to our attention. Rest assured, we will work on improving our services to ensure that our guests' needs are met promptly and efficiently. We look forward to serving you again and providing you with an e... read more

Business response:

Dear Thomas, We're delighted you found the staff at Extended Stay America to be great! We aim to provide excellent service, and we're thrilled that our team made your stay enjoyable. Thank you for sharing your positive experience, and we hope to welcome you back soon for another pleasant stay.Sincerely,Hotel Management 

Business response:

Dear Jonathan, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Please know that our housekeeping is done for guests staying more than eight nights to respect our guests' privacy and offer minimal intrusion; however, we are always happy to provide fresh linens and whatever we can to make the most of your stay. Your feedback has been shared with our front desk staff to ensure we communicate our services to every ... read more