Extended Stay America - Phoenix - Scottsdale

Business response:

Paula, thank you for being our guest. We are sorry that you found our beds to be uncomfortable and for the noise issues you encountered. We wish we had the opportunity to address the problem while you were here. We also value your specific comments about the upkeep of our property and have made a note of it. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

First and foremost, we are sorry for your disappointment with your room as well as our breakfast. We will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for coming back to us. Although you liked our clean property, we would like to apologize for the odor you experienced in your room. Your feedback will be discussed with our housekeeping team to take corrective steps to enhance our guests' service. We want to regain your trust and hope that you will give us that opportunity in the future. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Richard, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management