Extended Stay America - Phoenix - Scottsdale

Business response:

We loved reading that you felt that you received good value by selecting to stay with us. We are so happy that you enjoyed our comfortable accommodations and the amenities we offer. Your review is appreciated, and we look forward to seeing you at Extended Stay America. Sincerely, Hotel Management 

Business response:

Robert, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is nice to know you and your wife enjoyed your stay, and we are happy you were impressed with our excellent service and comfortable property. We will be sure to share your compliments with our team, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. Your rating suggests that you enjoyed your stay overall. However, we apologize that you were disturbed by the noise from other guests. We are disappointed that we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the most of your stay. It was a pleasure having you as our guests and we hope to see you again. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Peter, thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay and liked our friendly staff. However, we regret the reservation issues you encountered and the inconvenience it caused. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the inconvenience you encountered at the time of check-in and for not being able to give you the room of your choice. Your feedback will be shared with the appropriate team so that they are more diligent going forward. Also, your concerns regrading the housekeeping issues will be shared with the concerned individuals for review and action. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management