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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room nice. hotels.com is a joke Hotel was ok and the front desk was very accommodating. Hotels.com on the other hand didn’t book my room and then would not give my telephone number to hotel when hotel notified them that they didn’t have my room available. Had to show up late at night to find out room was not available and had to take a different room without the needed accommodations or go somewhere else.
Business response:
Peter, thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay and liked our friendly staff. However, we regret the reservation issues you encountered and the inconvenience it caused. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
When we arrived the person at the front counter acted like she was not happy to see us. She then informed us the room we booked was not available. When we pushed her she finally gave us a room that was 1/2 the size as what we had reserved. When we got to the room there were no pillow cases on the pillows and we had to go to the lobby to get them. not a pleasant experience
Business response:
Thank you for your review. We are sorry for the inconvenience you encountered at the time of check-in and for not being able to give you the room of your choice. Your feedback will be shared with the appropriate team so that they are more diligent going forward. Also, your concerns regrading the housekeeping issues will be shared with the concerned individuals for review and action. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
I really enjoyed this property,the staff here is extremly helpful, nice , and just goes above and beyond.
Business response:
Sienna, thank you for being our guest and for the lovely comments about our service. It is really our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We will be sure to share your kind compliments with our team. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management
Business response:
We appreciate you selecting us and taking the time to leave your feedback. We hope the positive aspects of your stay more than made up for any concerns you may have had. Once more, we appreciate your business and wish to have another opportunity to welcome you for the five-star stay we strive to provide every guest. Sincerely, Hotel Management
Business response:
Ashley, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
NOISY This hotel is so noisy. So many people coming and going at all hours of the night. The person upstairs LITERALLY stayed up and paced the room ALLLLLL night. Never again will i stay here
Business response:
Temre, thank you for being our guest. We are very sorry for the disturbance you experienced during your stay. We wish we had the opportunity to address the matter as our front office team would have done their best by changing your suite. Thank you once again for your feedback, and we hope to provide you with the stay you deserved. Sincerely, Hotel Management
Staff was wonderful. Pool was closed due to covid, and there was NO breakfast.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with our courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 4.1 star rating with 986 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.