Extended Stay America - Phoenix - Scottsdale

Business response:

Jason, thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with our immaculate accommodations and that you enjoyed your stay with us. Thank you again for your feedback, we appreciate your business! Sincerely, Hotel Management 

Business response:

Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for reviewing your stay. We were happy to see from your rating that you had a pleasant stay overall. However, we do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management 

Business response:

Salvador, thank you for sharing your glowing review of Extended Stay America. It was a delight to know you and your family had a comfortable stay and that you were happy with how well one of our associates at the front desk served you. Your comments made our day, and we look forward to hosting you all again. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel. We apologize for the housekeeping issue you had in your suite. We are very sorry and assure you we will discuss your comments with our housekeeping team to be more diligent moving forward. Please know, to ensure the cleanliness of kitchenware, brand standards require us to keep them at the front desk, and we are sorry if this was not explained by our team. We hope to receive an opportunity to deliver a better experience in the future. Sincerely, Hotel Management 

Business response:

We are pleased to see you enjoyed your stay Extended Stay America. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again. Sincerely, Hotel Management