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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
The rate was good for a north Scottsdale location. The hotel has a couple of restaurants within walking distance and more less than a quarter mile away.
Business response:
Mark, thank you for the review. We are pleased everything went well for you during your visit and that our location made it even better. We value your feedback as it will help us improve our facilities moving forward. We look forward to your next stay! Sincerely, Hotel Management
Business response:
Marcella, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good location. Check in and checkout staff preoccupied and not overly friendly. Nice clean room and amenities. Clean outside property.
Business response:
We're so happy your stay atExtended Stay America was such a pleasant experience! We were thrilled to read that your room was perfect in every way and that our location was convenient for your needs. Thank you again for your comments, and we look forward to welcoming you back on your next trip to area. Sincerely, Hotel Management
Business response:
Latisha, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
They still had trash in the trash bins also no towels and when I called them I had to go pick up the towels and they only had 2 available the breakfast was just muffin and cofee
Business response:
Mortaza, thank you for choosing our hotel. We are sorry for the service issue you encountered and apologize as we missed meeting your expectation in regard to the breakfast offerings. We will share your feedback with the appropriate team. Thank you again, and we hope to see you back in the future. Sincerely, Hotel Management
Bad service Night staff wasn't friendly. Issues with room key after I checked in and left. Floor was dirty. The toilet got clogged and took an hour and half to get it fixed and was told they couldn't find a plunger and was calling maintenance to come fix it. In the mean time we can give you another room close by. The extra room we were given was on the other side of the building. When checking out I explained all this to the girl and was told she would tell the manager but never offered a discount.
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the maintenance issue you experienced in your initial room and that you were disappointed with our service. We have shared your feedback with our team, and we have taken actions to ensure that we do not repeat these problems going forward. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management
Poor customer service
Business response:
We’re sorry that you didn't experience our staff at their best during your stay. There is no excuse for the way you were treated. We are so sorry that you were not welcomed with warmth and hospitality. Be assured we have addressed this feedback with our staff and changes will take place as a result. We hope you will consider joining us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,586 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.