Extended Stay America - Phoenix - Scottsdale

Business response:

Thank you for your review. Although you were overall satisfied with your visit, we are sorry for the issues you encountered while being here and regret the inconvenience it caused. Your concerns have been shared with the respective teams in an effort to improve our service moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management 

Business response:

Chris, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dawn, thank you for your wonderful review of Extended Stay America. We are thrilled to read you loved our well-kept property and courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Phoenix - Scottsdale. We are glad to read you enjoyed your time here and found us to be a great value in the area. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your nice review about your stay at Extended Stay America - Phoenix - Scottsdale. We are pleased you enjoyed your overall time with us and that our facilities and service were to your satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for sharing a feedback about your stay with us. We are glad your overall experience was enjoyable and that you liked our convenient location. We also appreciate your observations and regret any inconvenience caused. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager 

Business response:

Jose, it was a pleasure to have you as our guest at Extended Stay America - Phoenix – Scottsdale. We are glad to read you liked our clean facilities and the outstanding service provided by our staff. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager 

Business response:

Roy, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Phoenix – Scottsdale. Sincerely, General Manager 

Business response:

Thank you for being our guest. We apologize for the cleanliness issues you encountered and for failing to solve this in a manner that would have given you a better opinion of us. We are already taking steps to ensure oversights such as this do not happen again. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager