Extended Stay America - Phoenix - Scottsdale

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management 

Business response:

Van, we appreciate your rating. We are happy you liked various aspects of your stay, but we are sorry we weren't at our best. We hope to have another opportunity to welcome you back and provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Lynnette, thanks for sharing your experience. We are glad to know you liked your spotless room and that you had an enjoyable stay. Please note, our room has a fully equipped kitchen with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. All of us at Extended Stay America look forward to having the opportunity of welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Thanks for staying with us. We are happy you were pleased with most of our services, but we are your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Ashley, thank you for staying at Extended Stay America and for the feedback. We are happy to know you liked the service offered by our staff and that you were benefited with our convenient location close to the points of your interest. Your comments in regard to breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks once more for being our guest, and we look forward to hosting you again. Sincerely, Hotel Management 

Business response:

Tannie, thanks for the feedback. We are glad to read you had an overall nice stay. However, we are sorry for the cleanliness issue you had while here and that you were unhappy with our breakfast offerings. Your comments in regard to breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks once more for being our guest, and we look forward to hosting you again. Sincerely, Hotel Management 

Business response:

Please accept our apologies for the service issue you encountered and for the inconvenience you had due to lack of amenities. Your concerns have been shared with the management and staff, and we will take the appropriate steps so that our guests have a better experience. If we can be of any further assistance, please feel free to reach out to our front desk. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Jennifer, thanks for sharing your experience.We apologize for the smell you experienced in your room which compromised your experience and regrets the inconvenience caused. Your concern has been shared with our housekeeping staff to make sure the room receives a deep clean to remove the smoke smell. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management