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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Carlos in PHX Room was OK. Bedding had not been changed from previous guest, sand in bed. Asked why housekeeping didn't clean room. They don't clean rooms on a multi night stay. No trash emptied, no new sheets or towels.
Business response:
Charles, thank you for evaluating your stay. Although your overall visit was good, I am sorry for the inconvenience you experienced with the cleanliness issue and our hotel policy. It is never our intention to let you down on your expectations. We are happy to provide housekeeping service to all our guest on request at a minimal fee, so as fresh towels and linens may be exchanged at the front desk anytime and complimentary. I have shared your feedback with my team to ensure we provide much better service going forward. We ho... read more
The hotel was clean but we would not stay there again. Unless you stay at least 7 days they do not clean your room. The rooms are bare minimum. There was only one towel and one plastic cup. We called right away for more towels and received them . But our friends requested more towels and it took 4 hours even if they went to get them at the desk it was still going to be 4 hours. Not so great on service.
Business response:
Brian, thank you for choosing to stay at Extended Stay America - Phoenix – Scottsdale. It's good to know you enjoyed your overall stay. However, I am sorry we fell short in meeting your needs and expectations and we regret the inconvenience it caused. I have shared your concerns with my entire team to ensure no future guest experiences the same. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Overall I would recommend this hotel It would have been helpful if the sheets and pillows for the pull out couch were in the room. We didn't receive pillows when we went down to the front desk and we were too tired to make another trip.
Business response:
Ann, thank you for taking the time to write a review of Extended Stay America Phoenix – Scottsdale. We are pleased that you enjoyed most of your stay with us. I appreciate your feedback regarding areas where we can improve. Thanks for recommending us, and we hope to have the pleasure of hosting all your future visits. Sincerely, General Manager
No breakfast! Free breakfast they advertised is coffee and granola bars. A big disappointment that required a change in scheduling.
Business response:
David, thank you for your review, and it's nice to know you enjoyed your overall time with us. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to this. We're pleased you chose our hotel for your visit to our area and hope you will stay with us again soon. Safe travels. Sincerely, General Manager
Extended Stays are different than normal hotels Extended Stay hotels are different than normal hotels. They don't do house keeping daily, only weekly. When we checked in they were struggling to keep up with needs, and our room was not immediately ready. However, the room and facilities were acceptable, and there were nearby grocery stores, restaurants, pharmacy, etc.
Business response:
Thank you for sharing your experience. We are pleased you had an overall pleasant stay and that your suite and our location was to your satisfaction. Nevertheless, we are sorry for the wait time issues you encountered at the time of check-in and regret the inconvenience it caused. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We hope to have the opportunity to see you again ... read more
Spent most of my time in the Mayo Clinic. This was a medical trip. I spent a large amount of time at the Mayo Clinic.
Conveniente ,limpo e localização otima Estabelecimento bom,localização muito boa
Convenient hotel, friendly staff. Nice location. Original room was smoke filled, but was able to get another. Good staff. No room service for a 4 day stay, but able to get clean towels from pool area. Pool and spa well maintained. No eateries onsite, but close walk to good places to eat. Very safe area, convenient to airport.
Descent hotel for the price. With long term stay it was a bit smelly with all the cooking going on in the rooms.
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 4.1 star rating with 1,027 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.