Extended Stay America - Phoenix - Scottsdale - North

Business response:

Dear Darlene, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the cleanliness of the floors and the condition of the bed is taken seriously, and we regret any discomfort caused. Our aim is to maintain a comfortable and clean environment for our guests, and we will use your insights to ensure such oversights are not repeated. Please know that your concerns will be shared with our housekeeping and maintenance teams to enhance our guests' experience. We hope you will consid... read more

Business response:

Dear Kenne, Thank you for taking the time to leave your generous rating regarding your recent visit to Extended Stay America. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Hotel Management 

Business response:

Dear Joseph, We sincerely apologize for the numerous issues you encountered during your stay. Your experience falls far below our standards, and we deeply regret any discomfort caused by roaches, leaky faucets, dirty rugs, and an inoperative microwave. Please know that we take your concerns seriously and are committed to promptly addressing and resolving these issues. We would be grateful for another opportunity to provide you with a significantly improved and more pleasant stay. Thank you for bringing these matters to our a... read more