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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for your time, and thank you for choosing to stay with us. I am happy you enjoyed your stay.
Not the best start First, I would like to start off with the positive. When we got our room, it was clean and the bed was comfortable. Great location for walking to old town. Many restaurants and shopping opportunities. Now for the not so positive. I called the day before to let them know we wouldn’t be there until 12:30 AM. I know a lot of hotels will cancel your reservations after midnight. Lady took my information and made a note. We got there at 12:20 AM and the office was closed. There was a call box which we tried mult... read more
Business response:
Dear Tammy, Thank you for sharing your recent experience with us. We're pleased that you found our location convenient for exploring Old Town. However, we apologize for the inconvenience you encountered while trying to reach someone for assistance upon your late arrival. Your feedback is invaluable, and we will use it to enhance the experience for future guests. While we're glad we could eventually accommodate you with a room, we regret the oversight in cleanliness. Rest assured, we will work diligently to ensure a seamless ... read more
Good location close to restaurant's. Staff very helpful and courteous
Business response:
Thank you we really appreciate your feedback.
Business response:
Thank you we really appreciate your feedback.
Business response:
Thank you we really appreciate your feedback.
Business response:
Thank you we really appreciate your feedback.
This is an average hotel. It was nice that it was walking distance to the Giants Spring Training stadium. There are no ice machines, but you can make ice in the freezer. I forgot that extended stay assumes that you are staying for a while so hair dryers are not provided. The hotel was clean but dated. I think it was over priced for the quality.
Business response:
Dear Charlene, Thank you for reviewing our hotel. We are happy that your recent experience with us was pleasant. As you graciously pointed out, our location is ideal with proximity to the Giants Spring Training stadium. However, please accept our apology that our hotel's amenities did not meet your expectations. We are a limited-service property, so we do not offer all of the amenities of a full-service hotel. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Thank you again... read more
Trash under the bed Breakfast consists of oatmeal and yogurt
Business response:
Dear Michelle, Thank you for taking the time to write a review of your stay with us. We are glad that you enjoyed most aspects of your stay. However, we are sorry to hear that there were issues with your room and breakfast that did not meet your expectations. We apologize for any inconvenience caused and have shared your feedback with our staff. We value your input and appreciate your honesty. Please know that this is not the typical experience that we aim to provide to our guests. We hope that you will give us another oppor... read more
Goo location but nothing else The location was perfect but that’s about the only highlight. The room was poorly maintained with drawers that didn’t open/close, upholstery that was frayed and leaking stuffing, a chipped and stained sink, etc. The room had obviously been smoked in in the past so every day I’d have to air out the room for a while. However the windows were secured closed so I’d have to awkwardly prop open the entire door. And the “breakfast” was not- the coffee was always empty and your options were tiny off bra... read more
Business response:
Dear Guest, We are grateful to have you as our guest and appreciate your positive feedback about our convenient location. However, we apologize for the issues that kept you from thoroughly enjoying your stay. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,320 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.