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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room I stayed in was very out dated and could use some very obvious touch ups. The mattress was horrible, it was very springy and uncomfortable. The paint is chipped quite a bit on the shelf, there were no utensils or cooking supplies in the room. No complimentary shampoo, conditioner, or lotion. There are also no vending machines on the property. The girl at the front desk was not friendly and did not offer any other solutions for refreshments such as stores near by etc. I would definitely not stay here again.
Business response:
Dear Leanna, Please accept our apologies for not meeting your expectations during your visit. We aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for t... read more
Unit 221. Toilet leaking sound. Bathroom door is weathered. Front door weather stripping is falling off
Business response:
Dear Marc, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. We apologize for the inconvenience caused by the maintenance issues you encountered in your suite. Unfortunately, technical problems arise from time to time, and we are sorry for not being able to resolve this immediately. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen... read more
Place is old and outdated. Not very clean.
Too expensive for what you get Overpriced. The room wasn't really clean and there was hair in the bathroom. The "breakfast" was a joke. The location was good, the size of the room was fine, and the staff was nice.
Business response:
Dear Guest, thank you for choosing to stay with us and sharing your review. We apologize for the cleanliness issue in your suite; our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, this was overlooked during your stay. Furthermore, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regarding breakfast choices and assist t... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 4.1 star rating with 1,106 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.