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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay place to stay Place was ok. For a non-smoking hotel our room smelled like smoke. Mostly the shower curtain. Beds were squeaky.
Business response:
Dear Laura, Thank you for taking the time to review our hotel. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Please accept our apologies for the inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Very small room for an “extended stay” hotel. The kitchenette eating counter had only 1 chair. No other chairs in the room. It was clean. Very noisy air conditioning. You have to request all kitchenware from the front desk, as well as a hair dryer. You must be able to climb a flight of stairs if you’re on the second level. The free breakfast was minimal- granola bars and packaged cake-type muffins, light roast coffee with only edible oul product creamer. Fortunately there’s a Starbucks that’s a 2 minute walk away and a cute ... read more
Business response:
Dear John, Thank you for reviewing our hotel. We are glad that you had a pleasant stay overall. However, it is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and p... read more
Amazing staff The office staff was phenomenal! The cleaning staff was great as well! The hotel rooms are pretty outdated and smell but that was expected with the price
Business response:
Dear Daisy, We appreciate you taking the time to share your experience with other travelers of your stay at Extended Stay America. Our team will be pleased to know they had a significant role in making your stay with us so memorable. However, we regret any concerns with your room. We will share your observations with the team. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management
worse breakfast offer Please dont belive in the brekafast offer, iy is nothing, worst breakfast in a hotel like this level. It was funny, nothig hot, the rest is ok, thanks
Business response:
Dear Rubén, Thank you for staying with us and sharing your experience. We appreciate your comments about how much you enjoyed your overall stay; however, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We value your feedback as we continually strive to improve our guest experience. We hope to have the opportunity to make sure your next stay is outstanding in ev... read more
Money Value It was comfortable.
The room was clean but the bathtub had rust staining in it that could be cleaned out. The beds were really hard and uncomfortable. The door had issues with not unlatching with the key and we had issues getting into our room. I did notify the front desk but we had to fidget with the lock for at least 10 minutes each time we came back to our room in order to unlock the door to get in.
Business response:
Dear Jacqueline, We appreciate your feedback and apologize for any inconveniences you encountered during your stay. We will promptly address the concern with the rust staining and door latch and ensure to improve our guests' experiences in the future. Your comfort is important to us, and we hope you consider staying with us again to experience a more enjoyable visit. Thank you for sharing your thoughts.SincerelyHotel Management
I slept with the lights on because I was afraid if I turned the lights off , the bugs would come out . And it smells really bad . Front desk girl was nice though . 😊
Business response:
Dear Cristi, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,320 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.