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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel review I had booked for 3 days but ended up checking out in two days. I am expecting hotel.com to refund for one night. I decided to take a night through hotel.com with Aloft due to much better quality
Business response:
Dear Hussein, We appreciate your feedback and apologize for any shortcomings during your stay. Your decision to check out early is regrettable, and we understand your expectation for a refund. If you made a reservation through a third party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with hotel.com directly for assistance with the refund process. We value your patronage and hope that future travels allow us the opportunity to provide you with a more satisfying experien... read more
There is a dangerous road curve in front of the hotel. A lot of cars are speeding. Be careful entering and exiting to and from Goldwater Blvd. No dispenser of snacks for us late arrivals, only cold drinks. Good for a economy hotel.
Business response:
Dear Salvador, Thank you for sharing your experience at Extended Stay America. We appreciate your input on road safety concerns and late-night snack options. Your feedback is valuable as we continuously strive to enhance our guests' experience. We hope you had an overall positive stay and look forward to welcoming you back for another economical and enjoyable visit.Sincerely,Hotel Management
Good value with friendly staff. Friendly staff and clean room. Need to request small appliances, i.e. toaster, coffeemaker, hair dryer. This is not at all convenient. Plenty of nice, clean linens. Overall a good value for a brief stay.
Business response:
Dear Michael, It was a delight to read your overall stay was pleasant and you liked our clean rooms and friendly service. We appreciate your comments because they help us to improve our services. Please accept our apology for some of our amenities not meeting your expectations. We are a limited-service property, so we do not offer all of the amenities of a full-service hotel. For future visits, please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable. Thank you a... read more
Business response:
I am sorry we did not meet your exceptions. We use guest feedback to correct concerns. Thank you
Heat did not work.
Business response:
Dear Mike, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the heating unit not working and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We look forward to welcoming you again for the flawless stay you deserve.Sincerely,Hotel Management
Great location so close to downtown; great parking felt safe. The room though was a bit pricy for the size, super awesome that it had a fridge and a microwave and the heating/cooling was great.
Business response:
Thank you we really appreciate your feedback.
Business response:
Thank you we really appreciate your feedback.
Ok but non-smoking room smelled of smoke The place was mostly fine. Some other guests were complaining at the front desk, and I felt for the concierge who seemed a bit overwhelmed. My room was fine with one big exception. It was a non-smoking room and the bathroom smelled strongly of cigarettes. I couldn't tell if it was because someone had smoked in there or if it was coming in through some other vent. Water pressure was crazy strong for a desert town! I live in a very wet part of the country and my water pressure isn't hal... read more
Business response:
Dear Guest, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention and regret for the inconvenience caused. We are glad to know you loved the room. We hope to welcome you back in the future.Sincerely,Hotel Management
One good feature: walk 10 minutes to Giants ballpark. Otherwise, ridiculously overcharged at $240/nt for Motel 6 type accommodations. Bathroom door peeling at bottom, AC sounded like a jet engine, “breakfast” almost nonexistent.
Business response:
Dear Robert, Thank you for leaving a review and appreciating our location near the Giants ballpark. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in your suite. Providing a clean and comfortable room is our priority, and we regret if any area of your room was missed. Your remarks are passed on to our housekeeping team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we woul... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,320 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.