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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok hotel, with very friendly staff Decent hotel. Not the best there is by any means but not the worst. Good location
Business response:
Thank you for making us a part of your travel plans. We are pleased to know you liked our convenient location and were overall satisfied with your stay with us. It was a pleasure having you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Great staff. Clean room. Walkable distance.
Business response:
Elizabeth, thank you for the glowing review of Extended Stay America. It's a pleasure to know you liked our courteous staff, well-kept suite, and ideal location. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Good location and price, otherwise a bit ske The location and price of this hotel are amazing, but the other guests were pretty sketchy, and were smoking cigarettes in the stairwell and right outside in the parking lots so the smoke went into our nearby room. The room was really bare-bones, but generally clean. We also had an issue trying to change our reservation from two nights to one--and neither the original booking source (hotels.com) nor the hotel was very helpful.
Business response:
Thank you for taking the time to review your stay with us. We are pleased that you enjoyed our location, and we certainly appreciate your kind comments about the great value we offer! However, we are disappointed to read about your encounter with other guests and apologize for the issues you had with your reservation. We value your feedback as we are constantly striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting you, and we hope to accomm... read more
Okay for one night I guess The room was very outdated and not very clean at all. Trash everywhere outside by the cans. Pieces of room falling apart like the floor panels / parts of cabinets and bathroom sink is stained and dirty looking. Trash can in cabinet under sink was not cleaned out and there are food crumbs all around it There are only queen beds and they r small / only give u 2 small not soft pillows Staff at check in was not friendly at all and kind of rude but staff the next morning were very helpful and nice and f... read more
Business response:
Michelle, thank you for evaluating your recent stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will give us a second chance to deliver the type of experience you should alwa... read more
Cold Water My room did not have hot water. I could not take a shower for 2 days. I always shower every day.
Business response:
Charles, thank you for sharing the specifics of your stay with us. We apologize for the lack of hot water. We will share your comments with our maintenance team and make sure the problem is resolved immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 4.1 star rating with 1,106 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.