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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was accused of lying. They said i said i was checcking in alone when i stated i was checking in me 1. We also had a service dog with us so they kicked us out.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your experience did not align with the standards we aim to provide. Our team will review the concerns mentioned thoroughly, and appropriate steps will be taken as needed. We appreciate your comments as they help us evaluate and improve our service. Sincerely, Hotel Management
Wouldn't stay here again! Run down....dirty! Room
Business response:
Dear Guest, Thank you for your feedback. We’re sorry that your stay didn’t meet expectations. Your comments are being shared with the appropriate team to help guide improvements, and we hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
We not like
Business response:
Dear Guest, Thank you for sharing your feedback. We truly care about ensuring the comfort of all our guests, and we apologize if we fell short of these expectations. We hope you will consider giving us another chance during your next visit to the city, so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management
The hotel clerk was fine. I was booked in a handicapped room which I did not need. Why not save that room for someone who needs wheelchair access?The room was dim. All the lighting was so poor. The room smelled musty. I wondered if it had been cleaned. Both the burners for the stove and food on them. The furniture was pretty worn out. Also, a door outside my room kept being slammed. I think it was the laundry room. Last note: I have never written a poor review for a hotel. I am easy to please.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience and discomfort you encountered during your stay. It’s disappointing to hear that the room didn’t meet your expectations, especially regarding the lighting, cleanliness, and noise levels. Your feedback about the handicapped room allocation is also important, and we’ll review our room assignment procedures to ensure they’re better managed in the future. Your insights are invaluable as we work to improve our facilities and services. ... read more
DISGUSTING Our room was nasty! We found someone's old dirty clothes in the dresser and used magnesium foot rub left in the cabinet. I did not appear that anyone cleaned the room after the people left, only the bed had clean sheets but the comforter was dirty
Business response:
Dear Guest,Thank you for taking the time to share your review regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. On your next visit to the city, we would... read more
We liked the price but sadly it wasn’t worth $180 a night, the bed was not comfortable,you could feel and hear the springs. Restroom needed some TLC,shower had mildew stains and the sink was covered in soap scum. Our last night had loud tenants above us cussing and fighting with their kid outside our door in their busted up van yelling “momma” idk what was going there but it went on until after midnight. Thankfully it was our lastnight there.
Business response:
Dear Kristine, Thank you for sharing your feedback. We regret that your experience did not meet expectations. It is concerning to hear about the condition of your accommodations, and we apologize for any discomfort this caused. Your comments will be shared with our team to ensure improvements are made. Additionally, we understand how disruptive noise disturbances can be and regret any inconvenience this caused during your stay. Guest comfort remains a priority, and we appreciate your insights as we work toward enhancing the ... read more
This property is completely run down. The bed was smaller than double-sized (even though my reservation was for 2 people). There were cigarette burns on the bathroom counter, mold in the bathroom, missing cabinet doors, the water smelled of sulfur and there was “business” happening outside the room door in the parking lot all hours of the night. Do not stay here, at least not in room 221. We felt too grossed out and unsafe to even stay the second night of our intended stay. Gladly paid for a different hotel even though I cou... read more
Business response:
Dear Serra, Thank you for providing your valuable feedback. Our endeavor is to ensure that our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Your feedback has been noted, and we are implementing corrective measures within... read more
Old, popcorn ceilings, disrepair, dark, screens falling apart, etc
Business response:
Dear dodie, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,100 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.