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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No laundry service
I was really disappointed with my stay here, especially considering the $145 per night price. When we arrived, our room wasn’t even ready, and there were five groups of people waiting to check in with only three rooms available, which was frustrating after a long day. In triple-digit Arizona heat, there wasn’t even an ice machine available, which is honestly unacceptable. On top of that, if you needed basic things like utensils, you had to order them instead of them being readily available. The room itself was very plain and... read more
It was pretty bad, they messed up our room key and online pictures were very deceiving
Business response:
Dear Guest, We appreciate you taking the time to share your experience and understand how disappointing it must have been when your stay did not meet expectations, especially given the inconvenience with room access and the discrepancies in online representations. Your feedback will be shared with our team to improve the overall guest experience moving forward. We value your input and hope to provide you with a much smoother and more satisfying stay in the future. Sincerely, Hotel Management
Drains were horribly slow. Clean but old and needing some renovating.
Business response:
Dear Guest, We are glad to know that the overall cleanliness met expectations during your visit. Your comments regarding drainage and general upkeep have been noted and will be shared with our team as we continue to focus on maintenance and improvements throughout the property. Guest perspectives like yours are valuable in helping guide ongoing enhancements. We appreciate you bringing this to our attention and hope to welcome you back again for a more comfortable stay in the future. Sincerely, Hotel Management
Room was awful. Burns on the floor, extremely rusty bathtub, cracked window and cobwebs, laminate on kitchen counter was coming off, and torn upholstery on each of the 3 chairs.
Business response:
Dear Guest, Providing a clean and well-maintained environment is important to us. However, we regret that the room's condition did not meet the standards we strive to provide. Concerns regarding upkeep and maintenance are taken seriously, and the issues you described have been noted and will be shared with our team. We appreciate you bringing this to our attention, and we hope you will consider giving us another chance to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The room was horrible!! The bathroom door was peeling apart. No coffee pot or other kitchen essentials. I saw a roach. The tub looked filthy. This place should not be on Expedia. The only redeeming thing was that it was close to old town. Its old and expensive for the quality. Very poor!!!
Business response:
Dear Guest, We regret that the condition of the room and overall upkeep did not meet expectations, as cleanliness and maintenance are priorities for us. The concerns you mentioned have been noted and will be shared with our team to ensure they are addressed appropriately. We do appreciate you highlighting the convenient location, though we understand that this alone did not make up for the rest of your experience. Your comments are valuable and help us focus on areas that need improvement. Sincerely, Hotel Management
Room was dark and musty. Floor was dirty. Everything in the room was old and runned down. They were under staffed but friendly.location was good.
Business response:
Dear Guest, We are glad to know the team was friendly and that the location worked well for you. At the same time, we regret that the room condition and overall upkeep did not meet expectations. Cleanliness and proper maintenance are important to us, and we have shared your comments for review so we can make improvements. We appreciate you taking the time to share your experience. Sincerely, Hotel Management
Easy check in. Room was ok. On the Hotels.com ad for this location it said "breakfast included" which to me, in many past visits to Hotels.com locations, meant a sit-down breakfast with eggs and fixings. This was NOT breakfast included, NOT even Continental breakfast (cereal and toast, etc), it was coffee and muffins only. That's NOT breakfast, that's snacks, and the ad is misleading. I picked this location based on location and BREAKFAST INCLUDED, so I feel duped because we had to go elsewhere to eat a regular breakfast.
Business response:
Dear Guest, We are glad the arrival process was smooth and that the room met your basic needs. However, we apologize for any miscommunication or frustration regarding our grab-and-go breakfast options, as it was never our intention to mislead. Your feedback will be shared with our leaders to inform our future breakfast choices and better meet our guests' preferences. We appreciate you bringing this to our attention and hope you will consider staying with us again in the future for a more satisfying visit. Sincerely, Hotel Ma... read more
The room was very dirty, floor was sticky, tub was not clean and did not function properly, was crumbs on and in the bed. Every thing about the hotel was very minimalistic, no shampoo or soaps in the room, hallways smelled.
Business response:
Dear Guest, We regret that the overall condition of the room and common areas did not reflect the level of care guests should expect. A well-prepared space and properly functioning features are essential for a comfortable visit, and your comments have been shared with our team so we can give greater attention moving forward. We appreciate you bringing this to our attention and hope you consider giving us another opportunity in the future for a more pleasant stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,315 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.