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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon check in the room had not been cleaned. The bathroom was filthy. The room was terribly dirty. The internet was in an out the entire time I stayed there - never had constant internet service. There is no maid service so you clean your own room and wash your own towels. I stayed there for the convenience but I won't be staying there again.
Business response:
Dear Vernon, Thank you for taking the time to provide feedback about your recent stay. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Also, please know that our housekeeping service is tailored for long-term guests to minimize disr... read more
The property was understaffed. The first time (I was a bit early for check-in), the person behind the counter in the office continued a lengthy phone call with a colleague without ever even acknowledging that I had entered. When I came back later for actual check-in, nobody was at the office. I waited for almost 20 minutes, then had friends drive around the building to find someone who could call the manager. A "Back in a minute" sign had been up on the counter both times I was there. When the manager came and said "didn't y... read more
Business response:
Dear Marion, Thank you for taking the time to leave a review; we appreciate your feedback. We understand the importance of making a great first impression, and we're sorry that you didn't receive the level of service we aim to provide at our front desk. We have taken your feedback seriously and will make sure to address the issue. On a positive note, we're glad to hear that you found the room comfortable. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Manag... read more
Lordy, I now understand why high deposits are typically better properties because people really don’t care for properties and it shows. The cigarette smell refused to go away even with me bleaching down the bathroom. I appreciate the convenience and price point so I am not going to be snobby about it but whew! Extended stays need major renovations and to set a bit of a better standard to prevent quick rundown of your properties.
Business response:
Dear Redy, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest, but we regret that this did not happen in ... read more
The place is rundown and disappointing for being in old town scottsdale.
Business response:
Dear Bobbie, Thank you very much for reviewing your recent stay at our hotel. Your feedback is precious to us as we strive to improve with every visit. We greatly appreciate your comments about certain aspects of your suite that need updating. It is a pleasure to announce we will be implementing many upgrades to our property for sure! We insist that you stay with us again, as it would be our pleasure to welcome you back to our hotel.Sincerely,Hotel Management
$12 a night would be fair.
Business response:
Dear John, We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management
The worst customer service ever. They were rude and frequently walked away, left the front desk with the phone ringing, and never paid any attention to me as a customer when I was there having issues.
Business response:
Dear Elliott, Thank you for your candid feedback about your recent stay with us. Our team strives to provide excellent customer service to all our guests, and we are sorry that this incident did not reflect our usual standards. This is not the impression we like our guests to leave with. Appropriate measures have been taken to ensure this is not repeated. We would love the opportunity to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,100 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.