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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was horribe some staff unprofessional . Rooms dirty bed broke moved up to a different room because we requested a pull out the pull out did not even have a mattress on it. Dishwasher old food stunk up entire room no extra blankets holes in wall and furniture . Yelling through hallways just nasty .
116 degrees and pool closed
This place has gone downhill since my last stay. It was like a motel 6 with an unstocked kitchenette. Reserved a queen bed but, got a full size instead that was very uncomfortable. The bathtub had a broken stopper. It was a pretty lame experience. Do better.
Business response:
Dear David, We’re sorry to hear your recent experience didn’t reflect the standards you previously enjoyed. It’s disappointing to know that the accommodations and amenities did not meet your expectations this time. Please note that kitchenware for your suite is available at the front desk to ensure cleanliness. Our team is happy to deliver these items to your suite upon request. We also strive to honor special requests; however, there are times when we do not have the requested room available. We truly value your feedback, a... read more
I had called to verify that checking in last 12:00am would be permissible and was told yes. Upon arriving I was told “the system is rebooting” and simply had to sit and wait outside with my bags until 1:00am. This was not a very nice start after a very long day and simply wanting to get some rest. Upon entering the room, there was debris, an overall lack of cleanliness, and leftover towels from past guests (including under the bed). Not impressed and pretty disappointed that I was charged fully after being left outside.
Business response:
Dear Zach, We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you encountered upon arrival and for the condition of your room. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your time with us, we regret that this was not your experience. We’re taking your feedback seriously and addressing it with our team to prevent this from happening again. We look forward to having you stay with us aga... read more
The hotel is old and the bed and bath linen are too worn out. The staff, except for one person in the lobby, were rude and unhelpful. The only positive aspect of the hotel is that it’s conveniently located near Old Scottsdale town.
Business response:
Dear Guest, Thank you for your feedback. We’re glad you found the location convenient. However, we apologize for the condition of the linens and the lack of courtesy from most of the staff. This is not the experience we aim to provide, and your concerns will be shared with the team for improvement. We appreciate your input and hope to have the opportunity to offer you a better stay in the future. Sincerely, Hotel Management
I was accused of lying. They said i said i was checcking in alone when i stated i was checking in me 1. We also had a service dog with us so they kicked us out.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your experience did not align with the standards we aim to provide. Our team will review the concerns mentioned thoroughly, and appropriate steps will be taken as needed. We appreciate your comments as they help us evaluate and improve our service. Sincerely, Hotel Management
Wouldn't stay here again! Run down....dirty! Room
Business response:
Dear Guest, Thank you for your feedback. We’re sorry that your stay didn’t meet expectations. Your comments are being shared with the appropriate team to help guide improvements, and we hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,154 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.