This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super gross Super dirty and gross. Bedsheets looked unclean. Little hairs on the pillows smelled terrible and was super overpriced. This might be one of the worst hotels I’ve ever stayed in in my whole life.
Business response:
Dear Jeremy, Thank you for taking the time to review our hotel. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will address this issue with our housekeeping team. We hope you will give us another chance to serve you in the future, and we loo... read more
This is literally a Motel. Very nice for a Motel but in no way a hotel. The beds are on stilts.
Business response:
Dear GABRIEL, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are committed to delivering exceptional service and consistently strive to exceed our guests' expectations. However, we are sorry for any issues that may have affected your experience, and we hope to have the opportunity to provide you with the outstanding hospitality we are known for in your future visits to the area. Sincerely,Hotel Management
Was a low level motel.
Business response:
Dear Troy, On behalf of our entire team, we sincerely apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another opportunity to provide you with the exceptional hospitality you deserve whenever you are our guest.Sincerely,Hotel Management
Morning desk lady was extremely rude, water in the bathroom smelled like sewer, toilet kept backing up, floors were filthy, no USB port, and they kept giving my room to other guests.
Business response:
Dear William, Thank you for taking the time to provide your feedback. We sincerely regret the inconvenience resulting from the maintenance issues and the lack of satisfactory service from one of our associates. We acknowledge that this does not reflect the standard of service our guests rightfully expect and deserve. Please be assured that we are addressing your concerns with the utmost seriousness and will implement all necessary measures to prevent a recurrence of these issues. We hope you will consider visiting us again, ... read more
They had roaches.
Business response:
Dear Jose, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. We value your feedback and hope for the opportunity to regain your trust with an improved experience upon yo... read more
Not satisfied The room was clean when we got in, but during our stay it never has been cleaned. The interior was out dated
Business response:
Dear Victor, Thank you for evaluating your stay with us. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. Please know that our housekeeping services are based on a guest’s length of stay. For guests who desire additional housekeeping services, we offer the opportunity to purchase full housekeeping or refresh services for a nominal fee. We regret if this was not adequately communicated to you. We remain committed to providing you with the highest level... read more
Well, I got what I paid for. I did enjoy the rates and I did not feel unsafe. So that's a plus! The floor was dirty. It seemed to be clean - swept at least - but my feet after walking to the bathroom and back were filthy! The beds were on a simple frame, which, at first glance, seemed to be wildly uncomfortable, but actually weren't that bad. So that was nice! The sheets were clean and good. But the layout of the room? Weird! The bathroom door swung into the pathway, so it had to be opened and closed to walk in and out of th... read more
Business response:
Dear Kathleen, Thank you for staying with us and sharing your feedback. While we are glad to learn about the positive aspects of your stay, we are disappointed that we did not meet all of your expectations, and we want to extend our sincere apologies for not doing so in the areas you outlined. Rest assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide yo... read more
Disappointed I rate this hotel about a 2.0. This was our first time choosing an extended stay suites room. I expected so much more from a nationwide hotel. The room was quite musty, the furniture was very beat much in need of upgrading. The barstool in kitchen was broken, when we went to sit on it the chair completely came loose. The bathtub looked filthy but it was actually stains. The bed was extremely uncomfortable and the springs squeaked tremendously. There was no free breakfast as stated on the hotels. Com app. This wa... read more
Business response:
Dear Karen, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We appreciate the opportunity ... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,100 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.