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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room was unexcptable second room was a little better not going back
Business response:
Dear Guest, We are sorry that the accommodations initially assigned did not meet the required standards, and that the alternative provided still fell short of a satisfactory stay. Experiences like this can understandably lead to disappointment, and we regret that we were unable to restore your confidence during your visit. Your comments have been forwarded so that quality checks and service practices may be strengthened. Providing comfortable, well-prepared spaces is a priority, and insights such as yours help highlight wher... read more
No hot water, no refund and the bed was on stilts… called front desk to get answers and I was told I had to call the manager Mon-Fri during business hours. It’s a rip off and joke of a place. Should be shut down and I’ll would never tell anyone to stay there
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during yourstay, including the hot water issue and the condition of the bed. Your concerns are important to us, and we strive to address them promptly as we continually work to enhance our guests' experiences. We truly appreciate you bringing this to our attention, and we hope to have another opportunity to provide you with a much more enjoyable visit in the future. Sincerely, Hotel Management
The room looked dirty, everything was old and outdated, very small bed with only two pillows, breakfast much less available than advertised. Staff were very nice and helpful when checking in.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We appreciate your kind remarks regarding the courteous support provided during arrival, as welcoming service is important to us. We are sorry to learn that certain aspects of the accommodations and the morning offering did not meet expectations, which understandably affected your overall comfort. Your comments have been carefully noted for consideration. Guest insight is valuable in helping us understand how the stay is perceived. We hope you will consider ... read more
I’m sorry but this place is really gross. The rooms are old, dingy, not well cleaned, broken cabinets, stained carpet, the counter is coming off, there are broken pieces on the tables and although the staff up front is friendly they are a little bit rude with their policies.. this isn’t like a hotel with service.. it’s a run down apt complex and they treat you like you’re stealing from them when you extend your reservation online (which doesn’t let you pay online). My room was barged in on while I was sleeping by front desk ... read more
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We understand how important a comfortable, well-maintained environment is for a positive stay, and it is clear that your visit did not meet your expectations in several ways. Your detailed observations regarding room condition and privacy provide valuable insight into how accommodations are experienced. Feedback like yours helps highlight areas that guests consider important during their visit. We appreciate your perspective. We hope you will give us another c... read more
When I got there, the first room they gave me already had someone in it when I walked in, and it was a good thing they were there because the key actually unlocked their door. The hot water didn't work in the shower for all three days I was there. The bathroom sink was broken, so I had to use the kitchen sink to brush my teeth. On the plus side, the bed wasn't that bad, and the blackout curtains worked well.
Business response:
Dear Guest, We are genuinely sorry for the difficulties you experienced upon arrival, particularly the confusion with your room, as this is certainly not the experience we aim to provide. We also regret the inconvenience caused by the hot water and bathroom issues during your stay. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. On a positive note, we are glad to know the bed offered some comfort and that the room-dark... read more
Late check in was met with annoyance. I buzzed in she told me there were no rooms. I told her I had a reservation. Five minutes later after waiting outside in the cold she let me in and proceeded to tell me I didn't have a reservation. She looked further and found it and then took 15 minutes to check me in.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are truly concerned to learn about the difficulties you encountered upon arrival. A warm and efficient welcome is something every guest should expect, and we regret that this was not reflected during your visit. Your comments will be shared with our team so we may enhance both communication and attentiveness. We appreciate your patience and the time you took to provide this insight, and we hope for the opportunity to offer a far smoother experience in the future. ... read more
The place is a dump, didnt have hot water & the toilet wouldn't flush. I hunt down the plunger from the maids
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to learn that your visit was marked by discomfort and inconvenience. Your feedback regarding the functionality of the accommodations and the challenges encountered has been shared with our team for attention. We appreciate your honesty, as comments like yours are important for evaluating guest experiences and reinforcing standards. Your perspective helps inform continued efforts toward providing a more dependable and comfortable environmen... read more
I’m not sure where to begin, the sink didn’t work, the shower didn’t either or ever get warm water. There was mold in the shower, stains on almost every counter in the bathroom and room. The bed comforters were both dirty. I couldn’t get another room and I had a two night stay, I slept for 6 hour and left the next morning and got another hotel room. It’s more of a beat of motel it’s not worth the money. I’m not sure I ever had a worse motel experience for $150+ a night that could be a $39 motel
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret to learn that your visit did not provide the level of comfort you anticipated and that several conditions affected your ability to rest and enjoy your stay. Your feedback has been noted and will be shared with our team to help us better understand guest experiences. We appreciate you bringing these concerns forward and are sorry that this stay did not offer the comfort or value you were hoping for. We hope you will return so we can provide you with... read more
No HOT water in the shower!!
Business response:
Dear Guest, Thank you for sharing your concern with us. We sincerely regret that an essential comfort was unavailable during your visit and understand how disruptive this can be to a stay. Your feedback is important, as reliable maintenance is a priority for guest wellbeing. Situations like this are taken seriously and will be shared with our team to prevent recurrence. We appreciate you bringing this matter to our attention and apologize for the inconvenience caused. Your experience helps us better identify areas requiring ... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,316 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.