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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pictures weren’t at all the same as online. Stains everywhere. Terrible odour. Cigarette burns in the sink. Water smelled like eggs and the towels had hair in them from previous people
Business response:
Dear Guest, We sincerely regret that your experience did not meet your expectations and understand how discomforting the issues you mentioned must have been. Guest satisfaction and cleanliness are important, and we take your comments seriously. Please know that your observations help us make improvements. We hope you will consider giving us another opportunity in the future, allowing us the chance to provide a stay that better reflects the quality and comfort our guests expect and deserve. Your feedback is greatly appreciate... read more
At first when you drive up to the facility it looks decent when we checked in we asked where the breakfast would be and we were told it would be right behind us on a tiny table mind you this room we were in is about 10x12 that was their leasing office. as we were waiting for our room key a lady comes in and asks if somebody would like to drive her car to Northern Arizona and told the front desk that they would need to stay for another month so it seems like people live here and there was clothes hanging on the rails when we ... read more
Business response:
Dear Guest, Thank you for taking the time to provide detailed feedback about your visit. We regret that certain aspects of your experience did not create the sense of comfort you were hoping for. We understand how important a welcoming atmosphere and a peaceful night are when traveling. Your comments regarding the environment and overall presentation have been noted and will be shared with our staff as we continually evaluate ways to enhance the guest experience. We are pleased that the surrounding area and nearby dining opt... read more
Disgusting, gross, filthy room. I would have swicthed places but everything was booked. Went out to Walmart and bought my own blankets, pillows and towels so that I didn't have to touch theirs. ugh... only good thing is the GM came through and gave me a full refund after I had emailed her and sent a video of the room. That was the right thing to do, so thank you.
Business response:
Dear Guest, We sincerely regret that the condition of your accommodations did not meet expectations, as a clean and comfortable environment is essential to any stay. We understand how disappointing and frustrating that situation must have been. At the same time, we appreciate you acknowledging the follow-up and resolution provided after you shared your concerns. Guest feedback is extremely important and helps guide continued attention to overall standards. We are grateful you brought this matter forward and hope that, in the... read more
Where do I begin? The actual room looked nothing like the pictures on the website. The facility felt like a halfway house. A lot of the furniture was very old. The bed was squeaky. The mattress was lumpy. The pillows were a very uncomfortable. You could hear everything that Neighbor was saying I was not pleased with my stay there.
Business response:
Dear Guest, We are sorry to learn that your experience did not align with the expectations set prior to arrival, and we understand how disappointing that can be. Providing an environment that feels welcoming and accurately represented is very important to us. Your observations regarding overall condition and comfort have been noted and will be shared with our management team for further evaluation. We regret that your visit did not meet our intended standards and appreciate your feedback, as it helps guide ongoing improvemen... read more
No coffe maker, no ice machine. There was ice trays in freezer but were empty. Didnt find out until it was to late. No blowdryer. Not worth $150.00 a night.
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and seeking a home-like experience, many travelers bring personal items such as hairdryers and toiletries. However, these items are available complimentary at the front desk, and our team will gladly deliver them to your suite upon request. Kitchenware is also kept at the front desk to ensure cleanliness and convenience. We appreciate your comments,... read more
Dirty, loud, no coffee maker, tiny room, the "kitchen ammenities"were 1 fork, 1 knife, one plate, and one cup. Had to ask for a coffee mug so i could at least microwave water. It was cheap, i'll give it that.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret that your visit did not meet your expectations, as our goal is to provide a comfortable environment for all guests. While our accommodations are designed to offer essential conveniences for extended stays, we understand that the availability of certain items and room features can impact overall satisfaction. Feedback like yours is valuable in helping us evaluate how we communicate and provide amenities, ensuring future guests have a smoother experi... read more
Shower was discussing peeling walls and floor
Business response:
Dear Guest, We sincerely regret that the condition of the bathing area did not meet acceptable standards during your stay. This is not the level of cleanliness or upkeep we strive to provide, and we understand how disappointing that experience can be. Your comments have been forwarded to our maintenance and housekeeping teams so corrective action can be taken quickly. Guest comfort and hygiene are extremely important to us, and insights like yours help us identify areas that require immediate attention. We appreciate you bri... read more
Business response:
Dear Guest, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Rooms need remodeling. Carpet is worn out and bathroom is very old.
Business response:
Dear Guest, We regret that the condition of the accommodations did not align with your expectations and that the overall presentation felt outdated. Guest comfort is important, and impressions regarding appearance and upkeep are taken seriously. Your comments have been shared with the appropriate teams as part of our ongoing assessments and future planning efforts. Feedback such as yours helps guide decisions around improvements and enhancements. We appreciate you taking the time to provide your perspective and are sorry tha... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,316 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.