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Extended Stay America - Pittsburgh - Airport
- Hotels
- Pittsburgh, PA
About this business
Location details
200 Chauvet Dr., Pittsburgh, PA, 15275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was advertised that they would have items for the kitchen such as plates utensils and cook wear and when we got there there was a sign that you had to go to the desk. we went to the desk and they said they do not give it out due to theft, which is why they keep credit cards on file for incidentals. The whole reason we booked the room we did is so we can cook and not eat out every night. After that we asked for sheets blankets and pillows for the couch bed and we were not given any pillows. we had to spend $60 between pill... read more
Business response:
Dear Guest, We're sorry that your stay with us was not as you expected. We apologize for the inconvenience you experienced with the front desk staff's service not meeting your needs. We regret that you were unaware of the hotel's policy on kitchenware. To ensure cleanliness, we keep the dishes at the front desk and deliver them on request. We will instruct our front desk to mention our policies during check-in to all guests to avoid such disappointment. We'll use your feedback to improve our services and provide a better exp... read more
This property was clean and well kept on the inside. Staff were extremely pleasant! There was a snowstorm during my stay and the property did not plow the snow until the next midday. Kids were running up and down the hallways all hours of the day. Worst of it all, adults were arguing and fighting in the lobby and the police were called twice during my stay. This alone made me feel very unsafe, therefore I will never stay here again!
Business response:
Dear July, We appreciate you taking the time to share your feedback and are pleased to hear that you found the property clean and the staff pleasant. However, we are deeply sorry that your stay was affected by disturbances that impacted your comfort and sense of safety. This is certainly not the experience we strive to provide. Your concerns have been noted, and we will address them with the team to ensure a better environment for future guests.Sincerely,Hotel Management
This was my first stay at an Extended Stay. I had no idea how bad the quality of the property would be. Holes in the wall and ceiling. I had to take the lid off the toilet tank and fix the toilet 3 times in a 1 night stay. Very loud. People and children running through the halls all night. Breakfast was a joke.
Business response:
Dear William, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered, especially regarding the toilet, holes in the wall, noises from neighboring guests, and the breakfast selection. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to pr... read more
Refrigerator was dirty cooktop was dirty there was more food on the cooktop and in the oven then in the dumpster people were rude maintenance guy had an attitude and tried to slam the door on my dogs face and then slam the door on my husband. Dirty used pads in the parking lot dirty used tampons in the parking lot trash all over the Halls trash all over the parking lots. Door was broken key card wouldn't open it we were told to put a rock in the door when we were taking the dogs out to get back in elevator was broken microwa... read more
Business response:
Dear Tracy, We are disappointed to hear about your experience at our hotel. We apologize for the cleanliness and the service issues you had while with us. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you and your partner will consider this an isolated incident and return for another stay. Take care and safe travels!Sincerely,Hotel Management
I chose this hotel over their competitors because they advertised a gym / fitness area They do not have a gym or fitness area. It’s false advertising Wish I would’ve stayed somewhere else
Business response:
Dear Matthew,We’re truly sorry for the disappointment caused by the absence of the fitness area. We understand how frustrating it must have been to find that this amenity wasn’t available during your stay. Your feedback will be shared with our team to ensure all listings accurately reflect the amenities we offer. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
The front desk employees were helpful and friendly. However, the property itself is run-down, in need of updates, and dirty. Our kitchen was missing a cabinet or dishwasher, and the space where it was was unfinished and dusty. Some of the electrical outlets were covered in a thick layer of dust. The bedside table's drawers had stains inside which kind of looked like blood. The hallways had were smelly and loud. The free breakfast was plain instant oatmeal and packaged muffins together with coffee, tea, and hot chocolate. The... read more
Business response:
Dear John,We appreciate your kind words about our front desk team. However, we regret that the condition of the property did not meet your expectations. Cleanliness and comfort are priorities for us, and we’re sorry to learn that you encountered issues such as unfinished areas, dusty surfaces, and concerns with the condition of some furnishings. Your feedback about the breakfast offerings, as well as the noise and hallway conditions, is equally important to us. We take your comments to heart, and we are committed to addressi... read more
That quality needs a lower price!
Business response:
Dear Lorguens, Thank you for sharing your thoughts. At Extended Stay America, we strive to offer value and comfort to our guests. Your feedback is appreciated as we continue working to enhance the overall experience for everyone. We hope to welcome you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Airport
How is Extended Stay America - Pittsburgh - Airport rated?
Extended Stay America - Pittsburgh - Airport has a 3.5 star rating with 897 reviews.
When is Extended Stay America - Pittsburgh - Airport open?
Extended Stay America - Pittsburgh - Airport is open now. It will close tomorrow at 12:00 a.m.