Extended Stay America - Pittsburgh - Airport

Tae Hoon 

on Expedia

a year ago

I spend half a month in a hotel for business. I've been to so many hotels in cities, but there's no hotel as overpriced as Pittsburgh. It's more expensive than a big city. The staff was so kind when I checked in first. But all illusions are broken when entering the room. I visited my daughter's school with my wife, so I chose a room with two queen beds. However, as soon as I came in after dinner and lay down on the bed, my wife said she couldn't sleep because of the smell of urine, so when I opened the sheet, it was clear th... read more

allyssa 

on Expedia

2 years ago

Front desk hardly ever had anyone there. Had to wait over 30 minutes to check in. (Understable at first because a child was lost and she was only one working.) Room was beyond dirty. Beer bottle caps in the pull-out bed. Mattress was stained so bad you could see it through the sheets. Walls covered in dirt and sticky stuff. Floors had not been cleaned properly. Huge mess on floor by pullout bed that was sticky and dark in color. Shower didnt work properly. It was overall a waste of money and needs an inspection from the heal... read more

Brandon 

on Expedia

2 years ago

Never again Arrived at 4:55pm, had to wait 10 minutes for front desk receptionist. At check in our room not ready (check in listed for 3pm). Room ready at 5:25. Room was not what we booked. To be fair we received a decent discount which was kind. however the wait for the wrong room that SHOULD have been ready was very infuriating. As was the massive amount of weed smell upon entering the lobby. Just a bad experience and left bad taste in my mouth. They hurried to clean and get a room ready. Just wasn’t good, especially as ro... read more

Mel 

on Expedia

2 years ago

The General Propery Manager was helpful. The lack of staff was very surprising. Cleanliness must be improved and a proper cleaning team/service should be on site at all times. I feel bad for the general manager. He was cleaning rooms, checking in customers, doing the laundry etc... Not acceptable. This establishment cannot continue like this. I think Corporate needs to really asess this property and its overall management. Unfortunately, i will NEVER EVER stay at this brand of hotel again. I was extremely disappointed. 

Rob 

on Expedia

2 years ago

Just NO!! This place is awful. The folks live in here forever and ever and ever doesn’t seem clean things are broken and not fixed. The front desk is surly avoid at all costs. I wish I get my money back.