This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - Airport
- Hotels
- Pittsburgh, PA
About this business
Location details
200 Chauvet Dr., Pittsburgh, PA, 15275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk hard to get ahold of, I’ll out couch did not have bedding and was very dirty. Very loud neighbors blaring music until 2 AM even after complaints, but that’s more on guests than hotel. Very spacious.
Business response:
Dear Guest, Thank you for sharing your recent experience with us. We're glad to hear you found the accommodations spacious. However, we're truly sorry for the inconvenience you encountered with the front desk availability and cleanliness issue. Your feedback is invaluable, and we will address these issues to ensure a more seamless stay for our guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
This was the worst place I have ever stayed at. Noone is ever at the desk, the doorknob was broken from the day we got there. We complained every day, but it was never fixed. The bed was very lumpy, the pullout couch may as well not have had a mattress, and there was nothing in the room, we had to go to the desk and ask for everything. They had no extra pillows, and the blanket was hard like cardboard.
Business response:
Dear Shelley, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made promptly. We regret any issues with the desk service and maintenance, and we apologize for the discomfort with the bedding. Your feedback is invaluable, and we hope to have the opportunity to restore your faith in our accommodations in the future.Sincerely,Hotel Management
Room smell awful, and for some unGodly reason, they vacuum the hallways at night, I asked why at night? His reply was “that is the only time i can do it” spoke to manager in am and he claims he was unaware, this is the absolute worst place i have stayed in, hands down you het what you pay for, i would have felt better sleeping in my car.
Business response:
Dear Everett, Thank you for choosing us and sharing your recent visit to our hotel. We apologize for the cleanliness of the room, which disturbed your experience. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Our front desk is always available to listen to you and improve your time. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Property smells horrible. Room was dirty. Room very wea very hot had to turn on AC and open window in March to cool off room. This property we as very much like a housing project with long term residents. Very loud all night. WOULD NOT RECOMMEND!
Business response:
Dear Robert, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Some weirdo tried getting my fiancé to go back to his room
Business response:
Dear Ja-Mairra, We are deeply concerned to learn about the incident you described. Please accept our sincerest apologies for any discomfort or distress caused by this encounter. The safety and security of our guests are paramount, and we take such reports very seriously. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable and secure experience in the future.Sincerely,Hotel Management
Lesson learned: Get what you pay for The suite had a kitchen that was useless….no cookware, drink ware, flatware or silverware. No coffee maker. This establishment should not be allowed to advertise ‘free breakfast’. No fruit, no juice, no bagels…just individually wrapped granola bars and muffins that must have been bought in bulk several years ago as they were stale.
Business response:
Dear Guest, Thank you for choosing us. We are sorry for the inconvenience you had upon arrival. The kitchenware of your suite is kept with the front desk to ensure cleanliness, and the team delivers it to your room on request. We are disappointed if you were not aware of the same. Our front desk team is instructed to ensure they inform the guests about the policies at the check-in. Further, we are sorry for not meeting our breakfast choices, and your remarks are shared with the individuals for improvement. We understand your... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Airport
How is Extended Stay America - Pittsburgh - Airport rated?
Extended Stay America - Pittsburgh - Airport has a 3.5 star rating with 924 reviews.
When is Extended Stay America - Pittsburgh - Airport open?
Extended Stay America - Pittsburgh - Airport is open now. It will close tomorrow at 12:00 a.m.