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Extended Stay America - Pittsburgh - Airport
- Hotels
- Pittsburgh, PA
About this business
Location details
200 Chauvet Dr., Pittsburgh, PA, 15275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallways of hotel were filthy. Room was clean. The mattress and pillows were very uncomfortable. Girl at the front desk was very nice.
Business response:
Dear Melinda,While we're glad you found your room clean and appreciated the front desk team's hospitality, we regret that the condition of the hallways and the comfort of the bedding fell short of expectations. We will address these concerns with our team to ensure a better experience for future guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Do not make a mistake in your booking. Hotels.com will not help you and neither will this hotel! They were very unfriendly and not willing to help at all
Business response:
Dear Kimm,We regret that your booking process was not handled smoothly and that the customer service you encountered did not meet your expectations. We recognize how important it is for guests to receive support during their stay, and it’s disappointing that we fell short in this regard. Your feedback is invaluable, and we will take it into consideration as we strive to improve our service. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcomi... read more
This was the worst hotel we have ever stayed in. We cannot believe it’s open and functioning in an area that is nice. The residents aren’t here because they’re on vacation. They’re here because they call this place home. There’s pot smoking and loitering. Hallway vacuumed at 9:30pm. Everything is wrong at this place.
Business response:
Dear Armida,We apologize for the disappointing experience you had during your stay. The issues you described fell short of our usual standards, and we regret any inconvenience caused. Please know that we take your feedback seriously, and we are committed to addressing it with our team to ensure a safe and comfortable environment for all guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Since... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Airport
How is Extended Stay America - Pittsburgh - Airport rated?
Extended Stay America - Pittsburgh - Airport has a 3.5 star rating with 924 reviews.
When is Extended Stay America - Pittsburgh - Airport open?
Extended Stay America - Pittsburgh - Airport is open now. It will close tomorrow at 12:00 a.m.