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Extended Stay America - Pittsburgh - Airport
- Hotels
- Pittsburgh, PA
About this business
Location details
200 Chauvet Dr., Pittsburgh, PA, 15275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location and propety were good. But staff was terrible. There was no chairs at all. Dining cahir, desk chair. We asked to bring chairs to our room at the front desk 3 times but they just said 'OK. I will boring them soon.' 'OK. we will bring them later' But it never come until we checked out. I don't know when is their soon and later. So, we've spent 6 days without chairs. My back hurts because I ate by sitting on the bed. We will never stay this hotel again.
Business response:
Dear MAKOTO, Thank you for being our guest. We are sorry you encountered issues with our maintenance team during your stay. It is very unusual for our team to be unresponsive to a guest's needs when made aware of a problem, and typically, our staff works hard to deliver outstanding service. Therefore, we apologize for this not being the case during your recent stay. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback. Consid... read more
The room with a queen bed and pull out bed. My son a I were the only two guests. The metal brackets on the sofa bed were completely broken off. There was no padding or sheets available for the bed as well. Unfortunately the hotel was full. The front desk said it could be fixed the next day. Seeing we were there only one night, that would not work. We canceled our reservation and left.
Business response:
Dear William, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with the sofa bed and the lack of bedding. It is disappointing that this issue affected your stay, especially since you were only there for one night. We understand how frustrating it must have been and regret that we couldn't resolve the situation promptly. Your feedback is crucial, and we will address these concerns with our team to prevent similar occurrences in the future. We hope you will consider giving us ... read more
Very poor maintenance of the hotel rooms and environment. We stayed in Room#115. AC was leaking water overnight and given its plywood floor, it felt wet all over the room due to the moisture. Sheets looked extremely used and worn out. Bathroom door wouldn't close as it was broken. Shower drain was very stained and looked worn out. It wouldn't give courage to get into the shower. In the hotel corridor, carpet is extremely dusty and full of spots. Ceilings looks spotted as if there was water leaks all over.
Business response:
Dear Priyadarshini, Thank you for choosing us and sharing your feedback. Please accept our apologies for not meeting all expectations. We strive to provide wonderful hospitality to our guests; therefore, your remarks are essential to us, and we will use them to improve our services as we advance. Our housekeeping and maintenance team are already at work reviewing the spots and will address the areas as soon as possible. Our front desk is always there to help you. We hope to welcome you again when your travels bring you back ... read more
Poor service. No one at the desk to check in or out… had to call from courtesy phone to get ahold of anyone at check out. Asked for extra pillow/ bedding for couch, and they Had no extra pillow and provided two of the thin bed spread covers- no sheets.
Business response:
Dear Beth, We are sorry for the discomfort caused by the front desk team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. This will assist us in enhancing our service and guest experience. Further, we are sorry that you were not provided with sufficient pillows and sheets while you were here. In response to your review, we will instruct our front desk team to keep the stock of supplies so that our guests are not disappointed. We assure you we are work... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Airport
How is Extended Stay America - Pittsburgh - Airport rated?
Extended Stay America - Pittsburgh - Airport has a 3.5 star rating with 924 reviews.
When is Extended Stay America - Pittsburgh - Airport open?
Extended Stay America - Pittsburgh - Airport is open now. It will close tomorrow at 12:00 a.m.