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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Monroeville Room not ready, not clean and too many people using as homes.
Business response:
Julie, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Horrible experience at extended stay Monroeville Booked a room for jul 1st , got a confirmation as well.. when went to check in hotel staff advised there are no rooms ( 3 other families shared the same pain as I, so I'm not alone ).when we confronted the receptionist , she called the POLICE... Such a horrible experience ... Then she advised they have arranged room in another nearby hotel .. with no other option and with young kinda we were forced to go to the other hotel and to our surprise the new hotel was not made aware o... read more
Business response:
We apologize for the mishap with your reservation as well as others on this date. We make every effort to alert arriving guests when we have unexpected stayovers and we are unable to accommodate new reservations. We apologize for the inconvenience. Thank you for your feedback and we hope this will not deter you from selecting our hotel in the future. General Manager
Terrible experience.Terrible and very rude staff.. I reserved the room well in advance thru Expedia and got the reservation number. I reached from Toronto to the hotel with my family & two small kids around 8 pm to check in. Guess what ?? There is no room! ! There were around five families with the same situation, waiting in lobby and arguing with the hotel staff for room.the hotel staff called the police!! Police want us to gobout and find rooms in anynother hotel, since there is no room available. The hotel cancelled all t... read more
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you in the future. General Manager
Scary hotel with lot of dirt Loud music all night. Claimed they have breakfast. Put some junk coffee near the entrance door. I was completely cold. Some leftover peanut bars. Very unprofessional way of treating guests.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your comments about the breakfast choices will be shared with our Brand Leaders. Thank you for your candid feedback as this helps us to improve the experience for future guests. We hope you will consider us again. Sincerely, General Manager
Business response:
Nitin, please accept our sincere apologies for failing to provide you with a stay that met your expectations. We value your feedback and hope you will consider giving us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
You get what you pay Not a amazing hotel
Business response:
Ashish, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Good stay but could have been better. Rooms were dirty & beds weren't made from previous use. Silverware & plate missing & had to get them from lobby.
Business response:
Sanjay, while I am glad you were overall pleased with your stay, I am sorry to know you did not leave completely satisfied. Please accept my apologies for the cleanliness issues you encountered in your room. We have processes in place where a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. Your feedback will be used to tighten our procedures. I am also sorry if our dishware policy was not shared at your check-in. To ensure cleanliness, brand s... read more
Not happy no clean towels unless you pay for them They do not clean your rooms smell like a kennel not happy would not stay at one again did not like the breakfast did not offer too much.
Business response:
We sincerely apologize for your disappointing stay and for the cleanliness issue you encountered while you were here. We work hard to provide the cleanest environment for all of our guests. This involves deep cleaning our rooms after a long term guest stays, so the suites will be fresh smelling for our guests. We will revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. I would also like to inform you that, our housekeeping services are available upon request fo... read more
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.