This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Nitin, please accept our sincere apologies for failing to provide you with a stay that met your expectations. We value your feedback and hope you will consider giving us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
You get what you pay Not a amazing hotel
Business response:
Ashish, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Good stay but could have been better. Rooms were dirty & beds weren't made from previous use. Silverware & plate missing & had to get them from lobby.
Business response:
Sanjay, while I am glad you were overall pleased with your stay, I am sorry to know you did not leave completely satisfied. Please accept my apologies for the cleanliness issues you encountered in your room. We have processes in place where a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. Your feedback will be used to tighten our procedures. I am also sorry if our dishware policy was not shared at your check-in. To ensure cleanliness, brand s... read more
Not happy no clean towels unless you pay for them They do not clean your rooms smell like a kennel not happy would not stay at one again did not like the breakfast did not offer too much.
Business response:
We sincerely apologize for your disappointing stay and for the cleanliness issue you encountered while you were here. We work hard to provide the cleanest environment for all of our guests. This involves deep cleaning our rooms after a long term guest stays, so the suites will be fresh smelling for our guests. We will revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. I would also like to inform you that, our housekeeping services are available upon request fo... read more
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Beware you might have to sleep in your car I arrived at 3a after driving 9hrs to find out my room was given away and there was no other rooms available. The front desk rep said it was nothing he could do, I asked him to call hotels.com since I had prepaid for my room, he did not know how to work phone to call hotels.com, I had to show him. After a hour of standing in the lobby, they found a room but to add insult to injury the room was dirty and the sheets had large yellow stains.
Business response:
Thank you for taking the time to review our hotel. Please accept our apologies for the issue with your reservation and for the less than positive experience with one of our front desk associate. We have customer service training in place for our staff, so we are sorry this situation was not handled appropriately. Your feedback will be taken to ensure we are delivering great hospitality and spotless accommodations to our guests. We hope you will consider a future stay, so we can better demonstrate our commitment to service ex... read more
SUBSTANDARD Upon my arrival, I was instructed that there wasn't an ice machine and that I had to make ice in the refrigerator. This is unfortunate for the weary traveler who just embarked on a long road trip. There wasn't a store to purchase anything like tea or toiletries. But I must say, the gentleman clerk was quite accommodating and provided a coffee pot and tea. Secondly, my room was located near the room where garbage is kept. Someone kept going in there banging the lids at various times of the night. The so called "co... read more
Business response:
Feedback is a tool we utilize to improve for our guests overall satisfaction. We appreciate your kind comments about the service you received from our staff. We are sorry there were aspects of your stay which did not meet your expectations. Our complimentary grab and go breakfast usually received positive comments as a value add to our guests experience. We are sorry our offerings were not to your liking. We will share your feedback with our brand leaders to take into consideration when they are determining future selections... read more
Could not log into the website for the internet. When I called the front desk all they told me is that the internet must be down. Not sure if it was a website issue but I definitely was able to connect to the log in page. Nothing was done about it. As for the advertisement that said they serve "breakfast". All it is is coffee and oatmeal in a pouch.
Business response:
Joel, thank you for choosing to stay at our hotel. We are sorry to know you were not pleased with our breakfast offerings and the inconvenience caused due to our internet service. Your feedback will be used to improve our service and facility. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, General Manager
Very poor facilities the breakfast that was mentioned as part of the stay never really existed. It was just a coffee. The hotel was stinking of cigarettes smell. The staff at the hotel were polite and friendly no complaints against them Will
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.