Extended Stay America - Pittsburgh - Monroeville

Business response:

Thank you for sharing your feedback. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your 4-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, ​​​​​​​Hotel Management 

Business response:

Ahmed, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Kristi, thank you for staying at our hotel. We are pleased to know you were happy with our location and full-size refrigerator. Thanks again for being our guest, and please stay with us the next time you are in town. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America and for sharing your comments. Our team was so pleased to learn that we met your expectation. Thank you for being our guest and we look forward to seeing you in the future! Sincerely, Hotel Management 

Business response:

Thank you for the comments you provided about your experience at our property, and we apologize for what was clearly an unsatisfactory stay. We are extremely disappointed to have let you down. We work hard to provide the best and cleanest environment for all of our guests, but we will revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. Please give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management