Extended Stay America - Pittsburgh - Monroeville

Business response:

Lisa, we are sorry for the difficulties experienced at our front desk and for the behavior of one of our employee. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for your 4-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review of our hotel. Your feedback is the best indicator of performance, and we value your comments. We always have room for improvement, and we will take your comments to heart. We hope to have the chance to exceed your expectations on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review and the details surrounding your stay. We are sorry our service levels did not meet your expectations. Please accept our apologies for the inconvenience this caused and be assured we will take steps to prevent such mistakes in the future. We hope you will give us another opportunity to provide you with the outstanding service and hospitality you should always receive from our hotel. Sincerely, Hotel Management 

Business response:

Vickie, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Kevin, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the issues you experienced during your stay and regret the inconvenience it caused. Your feedback with regards to the ironing board has been discussed with our maintenance team to take care of the issue and fix it immediately. Also, your concerns with regards to our grab-and-go breakfast have been shared with our Brand Leaders so they have knowledge of our guests' desires and will assist them in determining new future offerings. Thanks again, and we look forward to your next vi... read more

Business response:

Thank you for your review. Your total satisfaction is always our top priority, and we are sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management