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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Full kitchen available if you are staying multiple days. Rooms are spacious and have been remodeled recently.
Business response:
Roy, thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Not Bad But Not Great. Decent For Monroeville. I booked Extended Stay America based on price, proximity to where I needed to be and reviews. Overall, I'm not disappointed: parking is free, it's close to the highway, my room was clean and the bed was reasonably comfortable. The staff was hard to pin down, though, I had to wait a while for the front desk person to get back from...somewhere, who knows when I got there to check in. I was also disconcerted by the number of loud arguments occurring throughout the hotel during my s... read more
Business response:
Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations! It was our pleasure accommodating you, and we hope you will make Extended Stay America your home away from home whenever your travels bring you to our city. We look forward to your next visit! Sincerely, Hotel Management
Property was clean, but room did not look like it did in the pictures--it was a little outdated and small. First staff person I encountered at check in was not helpful, and seemed like she could care less if I was there or not. Staff person who came on at 3 was much more pleasant and helpful.
Business response:
Lisa, we are sorry for the difficulties experienced at our front desk and for the behavior of one of our employee. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for your 4-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Furniture was uncomfortable and number of tv channels was pathetic.
Business response:
Thank you for taking the time to post a review of our hotel. Your feedback is the best indicator of performance, and we value your comments. We always have room for improvement, and we will take your comments to heart. We hope to have the chance to exceed your expectations on a future stay. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I wasnt impressed with what i saw but i guess for Not worst but not the best,staff had no u iforms also they were smoki g in front of e trance not very clean
Business response:
Thank you for sharing your review and the details surrounding your stay. We are sorry our service levels did not meet your expectations. Please accept our apologies for the inconvenience this caused and be assured we will take steps to prevent such mistakes in the future. We hope you will give us another opportunity to provide you with the outstanding service and hospitality you should always receive from our hotel. Sincerely, Hotel Management
Business response:
Vickie, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Choose another property This hotel is advertised as breakfast included - not true - grab-n-go granola bar or instant oatmeal is not breakfast included. Not one ice machine on premises you need to make your own ice in the room which takes all day. Spend a little more and go to a different hotel.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.