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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the terrific review. We are glad your experience at our hotel left you feeling refreshed, cared for and valued. All of us at Extended Stay America - Pittsburgh – Monroeville look forward to having you stay with us again. Sincerely, General Manager
the bed was very uncomfortable had very hard time getting to sleep
Business response:
Adrian, thanks for evaluating your stay. We want our guests to have a restful night’s sleep, and I am sorry that you found our beds uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. Your feedback will help us to improve our facilities. We hope that you will visit us again and will do our best to provide you with a better experience. Sincerely, General Manager
The "Breakfast". The room was clean, no issues there. The "breakfast" was a disappointment, if I had known it consisted of only chocolate muffins and granola bars I would have booked room at another Hotel. Having breakfast at a hotel saves time when travelling long distances and gives a good foundation for the rest of the day. We Will not stay at this hotel next time.
Business response:
Karl, we appreciate you being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincere... read more
Holiday Weekend Problem when I returned to the hotel after 11pm and my key card would not open the front door. I had to go around the building to another door for my key card to work and let me in.
Business response:
Thank you for being our guest at Extended Stay America - Pittsburgh - Monroeville. We are pleased to know you enjoyed your overall stay and that you were impressed with most aspects of our hotel. However, I am sorry for the issue you experienced during your visit and regret the inconvenience it caused. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Close to I-76 Overnight stay. Would prefer a hot breakfast and pay more.
Business response:
Thank you for your review,. It’s nice to know you liked our location close to the interstate. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our selections. We hope your overall pleasant stay will bring you back for another visit to our hotel. Sincerely, General Manager
Pitter Patter of feet! My stay this time was not a restful one. I was given a 2nd floor room & the 3rd floor room above me sounded like a track meet was going on until 3am. I really thought the noise would have died down by 11pm or I would have asked to be moved to another room. I will make sure to take prompt action to be moved to another room in the future
Business response:
Thank you for returning to stay with us. We are sorry your sleep was disturbed by the noise due to other guests. We value your patronage and look forward to your next visit. Sincerely, General Manager
Nice hotel, close to where we needed to be. The first night our key lock battery died. After 4 trips to tell them our key got us in the side door but not our room did they come up to check. They realized we needed a new battery to use the key card. The desk person didn't know how to fix so we had to wait a total of 30 minutes for another person to change. Then 2 days later our keys were deactivated. I went to get activated again. Got in the room. My husband then got his reactivated. Mine didn't work again after that because ... read more
Business response:
Thank you for your comments and providing the review of your visit to our hotel. We pride ourselves on delivering exceptional service to our guests and it sounds like the overall impression was good. However,we apologize for the service issues you experienced. I will use your feedback as a training tool to improve our service going forward. Thanks for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, General Manager
Best Nice place
Business response:
It was a pleasure having you as our guest at Extended Stay America - Pittsburgh – Monroeville. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
Hotels extended stay The girls at the front desk were very helpful and sweet
Business response:
Shawnae, it was our pleasure having you as our guest at Extended Stay America - Pittsburgh – Monroeville. We are thrilled to know you loved the excellent service provided by our front desk associates. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.