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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean, Simple Place The location - once we found it - was good. It is kind of hidden on a bit of a backroad and hard to see. We drove past it about 3 times before finding it - GPS was having issues and we actually had to call the hotel and ask how to get there! It was a clean no-frills hotel. They don't change towels like most hotels (you might have to request it). We had to request extra soap and toilet paper because we stayed several nights. They have a "grab-and-go" breakfast which was nice. More than adequate for us. Wou... read more
Business response:
Jeff, thank you for being our guest at Extended Stay America and for your wonderful review. We are thrilled to know you had a great stay and that you loved our hospitality. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nice and friendly staff. Good stay It was nice and the staff was friendly. Maybe Expedia should give customers the option to write a review instead of firing them. Otherwise the poor company will get a nasty, smart Alec reviews like this one.
Business response:
Helena, thank you for choosing Extended Stay America for your accommodations. I appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest, and we hope to welcome you back soon! Sincerely, Hotel Management
Business response:
We appreciate you sharing your nice rating of Extended Stay America. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, General Manager
noisy room, dump truck pick up stuff at midnight.
Business response:
Albert, we are glad you stayed with us appreciate you taking the time to post comments about your experience.We aresorry your sleep was disturbed by noise. Our front desk is available to resolve issues, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, General Manager
Disappointed I've stayed at extended stay motels in the past but this one was only mediocre. The grab and go breakfast consisted of only Granola bars no fruit no muffins. There was only sanka for decaf coffee which is horrible. The response from the clerk was well there is light roast. That is not the same!
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We appreciate you frequently staying with our brand and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Hotel The hotel were smelled very bad because people smoked weed in the room when we walked by, samething with the elevator. We booked with Expedia but the hotel staff said our reservation were decline so we need to call Expedia or book with them at the time to get the room. I wasn't happy with the hotel staff at all
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Like it or lump it! We reserved a room with a queen bed in June. When we checked in the clerk did not advise our choice was not available. When we entered the room an realized we had to double beds we made several calls to the desk clerk & asking for a supervisor regarding the discrepancy. We were told they had no other rooms our reservation was nonrefundable - like it or leave with no refund.
Business response:
Mohammad, thank you for taking the time to review our hotel. The staff interaction you mention in your review concerns us very much. We pride ourselves on welcoming each of our guests, and we are sorry this was not your experience. Rest assured we will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, General Manager
Business response:
Thank you for taking the time to share your rating. We are glad you had a pleasant stay overall, but apologize if we missed meeting all your expectations. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.