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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Venkatesh, thank you for taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Cheap Motel Feel The hotel itself was alright but for what we paid, it was not okay. The staff were nice & accommodating but the room was not what we expected. The sheet was stained, amenities consisted of a bar of soap & free breakfast was coffee & a granola bar. We had relatives staying in other hotels in the area that were WAY nicer for around the same price.
Business response:
Thank you for taking the time to comment about your visit to our hotel. We are happy to know you liked our courteous associates, but we are sorry for not being able to meet all of your expectations. We've shared your comments with the team to identify where we fell short so the problems can be corrected. We appreciate you bringing this to our attention. We hope to see you again, should your travels bring you back to our area. Sincerely, General Manager
Business response:
Many thanks for posting your gracious rating about Extended Stay America - Pittsburgh - Monroeville. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
Amazing Stay It was a great stay close to restaurants and the lively city.
Business response:
Haley, thank you for staying with us, and for your wonderful feedback. We are thrilled that you loved our terrific location as well as our hotel and facilities. Thanks for your business, and we to see you again soon at Extended Stay America - Pittsburgh - Monroeville. Sincerely, General Manager
Good trip Safe area
Business response:
Duane, thank you for selecting Extended Stay America - Pittsburgh - Monroeville. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager
Business response:
Kerri, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Pittsburgh - Monroeville. Sincerely, General Manager
Front desk person was rude at checkout. We felt we were bothering her when checking out. Free breakfast is false. Breakfast is a meal. This hotel had coffee and granola bars. Coffee and granola bars are appreciated, but hotel should not list as "free breakfast".
Business response:
Jamie, we apologize for the service issues you encountered with our one of the associates. Please be assured we will investigate the circumstances you described and take the appropriate action to prevent it from reoccurring. We are also sorry our grab-and-go breakfast did not live up to your expectations. Your feedback will be shared with the Food and Beverage team. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
It was ok. Didn't have room service. Don't know if that was because it was my first time or not. There was a lot of noise during the stay between other guests and construction. Was supposed to have a queen sized bed and slept in a full size one.
Business response:
Earl, thanks for evaluating your stay. We are glad you had an overall pleasant visit. That being said, we apologize for the noise and service issues you encountered while here. Our front desk is available to resolve issues such as these. I would also like to inform you that our housekeeping service is designed for long-term guests, however, we are happy to offer this service to you at a minimal fee. We are sorry if this was not shared with you at the time of check-in. We hope you will give us an opportunity to make this up t... read more
Don't stay here We arrived and there was no one at the front desk. After waiting 20 minutes someone finally arrived to check us in. The lobby ceiling was in shambles with holes and exposed pipes. Credit Card was charged even though the Stay had been pre-paid through hotels.com.
Business response:
Please accept our apologies for the concerns you outlined in your review. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our service and facilities going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.