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Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our toilet would not flush. Maintenance left for the day and the desk clerk came to room advised us to fill back of toilet with buckets of water due to no other rooms available. The valve on toilet was adjusted and toilet filled but only one time and we were left to fill the back of toilet with cups of water. Desk staff was notified about issue at checkout and no apologies were issued staff was very passive about incident.
Business response:
Dear Candice,We sincerely apologize for the difficulties you faced during your stay. It’s disappointing to learn that the toilet issue was not resolved to your satisfaction and that you had to find temporary solutions. We also regret that our front desk team did not provide the attentive service you expected. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to enhancing both our maintenance response and guest service. We truly hope you will give us another chance to prove we are ... read more
Easy check-in - free onsite parking - good value.
It was a good experience Only problem I had was someone hair was on the bathroom floor it was in the shower and stuck on the shower curtain. Other than the hair problem we had no complaints very clean and quiet I was able to do some schoolwork Staff was very helpful and pleasant
Business response:
Dear Tanisha, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. Your kind words for our peaceful accommodations and friendly staff are much appreciated. We enjoyed having you as our guest and hope for the opportunity to host your future visits... read more
I want to start off with the good aspects of the hotel. The staff I encountered were all beyond friendly as were the people that were staying there. That being said the pricing for this place was way overpriced for the condition of the hotel. The room was outdated as were most of the amenities in it. The walls were chipped and scratched, the doors were dirty as was the shower. The AC in the room was set at 58 which was very odd and very cold. The linens and towels were clean and the bed was fine. The hallways smell musty and... read more
Business response:
Dear Baily,We're delighted to hear that our staff made a positive impression with their friendliness and that you found the linens and towels to be clean. However, we regret to learn that the condition of the hotel did not meet your expectations. Your comments regarding the outdated amenities and cleanliness are important to us and will be addressed with our team. We truly appreciate your feedback, as it helps us identify areas for improvement. While we're glad it was suitable for a quick stay, we hope to provide a more sati... read more
Staff was great. Room, hallways were dirty. Room had damage.
Business response:
Dear Timothy,We appreciate you for acknowledging our team's efforts during your stay. However, we apologize for the condition of your room and the hallways. This is not the experience we aim to provide, and we regret falling short of your expectations. We are addressing these concerns with our housekeeping and maintenance teams to ensure our property is thoroughly cleaned and meets our standards. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to... read more
Very good
It was close to downtown, and it was clean
Business response:
Dear Marshalena,Thank you for sharing feedback on your recent stay. Although we did not meet all your expectations, we're glad that our hotel's convenient location and cleanliness standards met your expectations. We appreciate your acknowledgment of our strengths. Please note that your satisfaction is our top priority, and we'll keep working to provide an exceptional experience. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Si... read more
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 1,959 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.