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Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It served its purpose but has definitely seen better days. Very outdated and not clean or well maintained. Weird smells in the room. Cheap dirty towels/wash cloths. The “closet” was a open metal shelving unit in the wall with a curtain hung in front of it. Comes with a kitchen but you had to ask the front desk to use/borrow dishes. Have never seen that before at an Extended Stay hotel.
Business response:
Dear Thomas, Thank you for choosing us. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and the condition stated about the room is different from our standard. We sincerely apologize for the inconvenience and have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Also, we regret your disappointment in not finding your kitchenware in your room. We will also instruct them to mention this during check-in. Please stay with us an... read more
Yikes Opened door to see that room was already occupied. Poor condition of furniture.
Business response:
Dear Guest, We understand how unsettling it must have been to find the room already occupied. This is a serious concern, and we have addressed it with our front desk team to prevent such incidents in the future. We also regret that the condition of the furniture did not meet your expectations. We strive to provide comfortable and well-maintained accommodations for our guests, and we fell short in this case. We will notify our maintenance team to resolve this promptly. We hope you will give us a chance to redeem ourselves the... read more
Noisy and not enough staff
Business response:
Dear Marialyn, Thank you for being our recent guest and sharing your experience. We apologize for the noise and service issues you experienced. Occasionally, guests do not adhere to the property rules concerning noise. Please know in the future, our front desk is always available to help make you as comfortable as possible, and we apologize if this was not what you experienced. We hope you will allow us to serve you better in the future. Sincerely,Hotel Management
The room served its purpose but left a lot to be desired. The room smelled of old smoke, the fridge didnt work, the "breakfast" was just coffee and some quick grabs. If you didnt go down early enough they would run out and not refill.
Business response:
Dear Guest, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We also apologize for your disappointment with our complimentary grab-and-go breakfast. We will share your concerns with the appropriate teams to ensure our guests receive the bes... read more
Let me be clear that staff at check-in and check-out was awesome! So yay for good service. But at $199/night this property was WAY overpriced. Room was only vaguely clean (sheets had old pen stains on them) and not well-maintained -- beat-up dresser, no closet, paint chipped, carpet kind of gross, DISGUSTING hot plate... if you want any of the "extended stay" amenities, you have to REQUEST them - there is literally nothing in the room, including a coffee maker. If it were not so expensive, it might have been worth the value,... read more
Business response:
Dear Elizabeth, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean, well-maintained, and well-equipped suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improveme... read more
Wouldn't stay again.
Business response:
Dear Renee, Thank you for choosing us. We are sorry for your experience. Our team is working attentively to the guest's needs, but we must check what went wrong in your case so that this does not happen with other guests, as we want our guests to have a better experience. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
I found a bug in my bed. The room was not very clean.
Business response:
Dear Brandon, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second c... read more
The floors were sticky and filthy in the room. The hotel “breakfast” was a coffee pot and a few granola bars
Business response:
Dear Jim, Thank you for the honest comments about your stay with us, and we apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 2,003 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.