This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was have bad smell It looks like someone smoking inside My kids struggling to breathe
Business response:
Dear Maria, Thank you for staying with us and informing us about the issues you are experiencing with the smoke. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Our front desk is always there to assist you. It was a pleasure hosting you, and we hope to have you and your children back for the outstanding stay you deserve.Sincerely,Hotel Management
Du får hvad du betaler for. Vi brugte overnatningen som pittstop på vores vej videre til Washington. Her kan man bruge ordsproget "du får hvad du betaler for". Vi fandt skrald under sengene, men absolute et fint hotel for en enkel overnatning, hvis man bare har brug for en seng og et køleskab i et trygt område. Personalet var søde og rare. Forvent ikke luksus og super lækre værelser.
Business response:
DearGuest, Thank you for reviewing your time with us. We are disappointed with your not-so-happy experience and apologize for any items overlooked. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to check the missed spots. Our front desk team is always attentive to your needs, and it's nice knowing this was your experience, too. We appreciate your business and look forward to seeing you again for a better experience. Have a great day!Sincerely,Hotel Management
Not the best So confused by this hotel. The reviews were pretty good. Do they pay people for good reviews? I didn't get paid so here's an honest one. I like to think I'm pretty laid back, but this hotel was just horrific. Don't get me wrong, customer service was great. But the hotel is used for housing. I think we were the only ones visiting. Everyone I talked to lived there. Several people warned us to stay in after dark and not to be outside. But, I will say the people who live there are really friendly. Almost every room ... read more
Business response:
Dear Adam, We apologize for the disappointment you encountered during your stay. Your feedback about noise levels, cleanliness, and amenities is concerning and not reflective of our usual standards. Please know that we take your comments seriously and will address them with our team to make necessary improvements. Your comfort and satisfaction are important to us, and we appreciate your honest feedback. We hope you will reconsider and give us another opportunity to provide you with a better experience.Sincerely,Hotel Managem... read more
Not good We told the front desk there is dirty towels in our room when we got there nothing was picked up and taken care of place smelled of smoke cigarettes smoke no hairdryer in the room probably would not stay there again
Business response:
Dear Larry, We apologize for the cleanliness issues and odor concerns you encountered during your recent stay. Providing a comfortable and clean environment is essential to us, and we regret that we did not meet your expectations in this regard. Please note that towels and linens may be exchanged at the front desk anytime and are complimentary. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their bath amenities, such as hairdryers and toiletries. Howev... read more
Upon entering my room it had a horrible smell, very dirty floors. Was very disappointing.
Business response:
Dear Kathryn, Thank you for choosing us. Our aim is to deliver flawless accommodation and services to all the guests. We are sorry for the disappointment caused by your room's condition and cleanliness and that you felt the need to update and improve. We will share the remarks with the concerned team for further improvement as we move forward. Please return for an outstanding time while in the area again.Sincerely,Hotel Management
Property run down. Carpet wet in our room- smelled more each day. Dog poop everywhere, garbage everywhere. Beds uncomfortable, old pillows. Would not recommend.
Business response:
Dear Andrea, Thank you for being our guest. Reading your comments concerning your visit to our hotel could be better. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback; this helps us improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 2,003 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.