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Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked two rooms and I sell my son down there to get the key they wouldn't give it to him cuz he didn't have his ID that I came down with my ID they still wouldn't give me the key
Business response:
Dear Guest, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you encountered with the room key. We understand how frustrating this situation must have been and truly appreciate your patience. Our team is required to follow specific procedures for security reasons, and we regret that this caused any disruption to your stay. As per hotel policy, all guests aged 18 and older must have their identification on file. We will ensure our team shares this information with all the guests d... read more
The hotel smelled like weed. The room had blood or something on the walls. The water was shut off in the wind told us.
Business response:
Dear Clifford, Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
Property not at all as pictured. Entire room very dirty, especially kitchen area which had crusted food. Would not recommend
Business response:
Dear Jo,Thank you for taking the time to share your experience. We deeply regret that your stay did not meet expectations, especially regarding the cleanliness of your room and kitchen area. This is certainly not the standard we strive for, and we sincerely apologize for the inconvenience caused. Your feedback has been shared with the appropriate team members to ensure this issue is addressed promptly. We truly value your input and hope to have the opportunity to offer you a much better experience in the future.Sincerely,Hot... read more
Stains on bed and falsely advertised breakfast
Business response:
Dear Haley,We apologize that your stay was impacted by issues with the bed's cleanliness and the unavailability of breakfast. We strive for a comfortable and transparent experience, and it's disappointing to learn we missed the mark during your visit. Please know that we are addressing the cleanliness concern with our housekeeping team to prevent similar situations. Additionally, we will review how our amenities are presented to ensure future guests receive accurate information. We hope to have another opportunity to welcome... read more
The property is very outdated. The room is very clean but smelled kind of funky. Also for an extended stay place, There are no food options available for purchase in the lobby. Normally there would be at least some frozen entrées and snacks available.
Business response:
Dear John,We're glad that the room was clean, but we apologize for the unpleasant condition you encountered. We also understand your disappointment regarding the lack of food options available, especially for an extended stay. Your comments are helpful, and we'll look into providing better amenities to ensure a more comfortable experience for future guests. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcoming you back to our hotel.Sincerely... read more
Reserved a King bed was told no Kings were available so had to take two twins. One twin frame was broken so had to use a drawer from night table to prop it up. In general, the room was very run down - carpet torn, bedding torn, tub chipped up, etc. On the positive, the staff really tried, they were pleasant and apologetic but there wasn’t a whole lot they could do.
Business response:
Dear Stephen,While we appreciate your recognition of our staff’s efforts to assist you, we sincerely apologize for the challenges you encountered during your stay. It’s disappointing that despite reserving a king bed, you were offered twin beds and had to deal with a broken frame. We also regret that the overall condition of the room did not meet your expectations. Your feedback is invaluable, and we are committed to making the necessary changes to enhance our guests’ experiences. Everything we do is aimed at providing you w... read more
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 2,003 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.