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Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor The carpet floor and washroom are dirty. The linens show sign of overused. The furnitures are out dated. The breakfast is also not good.
Business response:
Dear Emilito,We sincerely apologize for the condition of your room and the breakfast offerings during your stay. Cleanliness and comfort are very important to us, and we regret that the room and furnishings did not meet your expectations. Your concerns will be addressed with our housekeeping and maintenance teams to ensure that these issues are corrected. Additionally, we will work on improving our breakfast options to provide a more satisfying experience for our guests. Your feedback is appreciated, and we hope you will giv... read more
To begin, the staff was A , and smooth check-in, The website pictures do not match the actual booked room. A coffee maker was available by request, but one not included in the room. The entire room was outdated. The beds were quite uncomfortable, cheap & flimsy bedding, flat bed pillows, no carpeting at all. Was quite disappointed in our overall accommodations, but thankfully we were there for only one night!!
Business response:
Dear Wendy,We appreciate your positive comments about our staff and the check-in process. However, we regret that other aspects of our hotel did not meet your expectations. Your feedback is valuable to us, and we will share it with our team so that they can take the necessary steps to ensure that our hotel lives up to the high standards our guests deserve. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a futur... read more
One of the worst places I have ever stayed. The room smelled awful, it had a very strong rancid grease smell like noone had ever cleaned the grease trap above the stove. Everything we brought in smelled like this when we left. Also the window was rigged so that it didn't close completely, leaving about 2 inchs for bugs to get in, no screens either. I had to stuff a towel in the gap to keep bugs out. Staff even acknowledged that some rooms were like this, a known condition. I somehow overpaid through Expedia by several times ... read more
Business response:
Dear John, Thank you for your feedback. We deeply apologize for the unpleasant odor in your room and the issues with the window. Your experience is not reflective of our standards, and we appreciate you bringing these matters to our attention. We are actively working to address these concerns and improve our services. We value your input and hope you will consider staying with us again. Sincerely,Hotel Management
Although we were in a non smoking room, the smell of smoke was prevelant in the hallways. The room was clean, but no ammenaties unless you called for them, ie, coffee maker, hair dryer. No ice machine anywhere. The grounds were dirty and unkept and there must be people living in the hotel and they were just hanging around the lobby and outside entrance makin it uncomfortable, like I was staying in someone else's house. The dumpster was full to overflowing. I would not stay here again.
Business response:
Dear jodi, Thank you for your feedback! We appreciate your observations regarding the smoke smell and the lack of amenities in your room. We apologize for the state of the grounds and the overflowing dumpster; we are actively addressing these cleanliness issues. Your comfort and satisfaction are important to us, and we regret that your experience did not meet our standards. We hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
Bathroom was clean but the floors and carpet were disgusting. Maid service every 2 weeks is plain wrong. I'll never stay at Extended Stay again.
Business response:
Dear Laurence, Thank you for your feedback regarding your recent stay. We’re glad to hear that the bathroom was clean, but we sincerely apologize for the condition of the floors and carpet. Your comments about maid service frequency are important to us, and we will review our policies to enhance guest satisfaction. We appreciate your insights and hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
Very poor condition of the property and rooms. Inconvenient “policies” such as needing to order basic things like cups, utensils, and other kitchen items. Vending machines are disgustingly overpriced!! $4.00 for a 16 oz bottle of water?!? The AC unit was grossly in need of cleaning (vent filters). Kitchen floor was sticky. Halls smelled of fried fish. Poorly lit everywhere. Minimal tv channels.
Business response:
Dear Juila, Thank you for your feedback. We apologize for the poor condition of the property, inconvenience with kitchen items, and the issues with vending machine pricing, AC cleanliness, and the kitchen floor. We are also sorry to hear about the unpleasant odors and lighting issues. Your comments are valuable, and we will address these concerns with our team to make necessary improvements. We hope to provide a better experience in the future and look forward to welcoming you back.Sincerely,Hotel Management
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Business response:
Dear Heather C, Thank you for your feedback. While it seems no specific details were provided, we appreciate you taking the time to share your experience. If there’s anything we can do to improve your next stay, please don’t hesitate to let us know. Our team is always here to ensure a comfortable and enjoyable experience for our guests. We look forward to welcoming you back in the future and providing a stay that meets your expectations. Sincerely,Hotel Management
Liked - the bed was comfortable. Did not like - dirty floor and refrigerator, no dishes and when provided, no bowls were included and frying pan was unusable, noisy street just outside window. No maid service unless in room for 14 days or paid extra. Overall, not worth the price.
Business response:
Dear Michael, Thank you for your feedback. We’re glad to hear that you found the bed comfortable, but we apologize for the issues with cleanliness, kitchen amenities, and noise. This is not the standard we aim to uphold. We will address these concerns with our team to improve our service and facilities. We appreciate your comments and hope you’ll consider staying with us again in the future for a more positive experience.Sincerely,Hotel Management
Room smelled old and nasty. Under the bed was trash.
Business response:
Dear Michael, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. All the rooms that were delivered were double-checked, but we are sorry if we missed something in between. Please allow us to check out what went wrong and ensure we are able to handle... read more
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 2,003 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.