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Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very please staff upon arrival. Our room was disgusting! Stains on carpet and stains and dirt the only chair in the room which was a desk chair. Toilet wouldn't flush. No hot water to take a shower. The stove burners were rusty and gross. There was grease and Good only knows splattered up on the kitchen wall behind the stove and sink. The outlet covers in the kitchen and bath where cracked and broken and stained with dirt. The pillows provided had stains on them. The breakfast that they tell you they offer in the morning con... read more
Business response:
Dear Tracy, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Slum hotel with bugs. First impression, the hallways smelled bad. Second the room was really gross looking. Imagine a frat house at the end of the semester. Carpet was stained and soiled. We stayed two awful days because I paid ahead. My neck hurt from the flat pillows. Shower was sometimes warm. We all left with bug bites that were probably bed bugs. I'll never stay there again.
Business response:
Dear Paul, We sincerely apologize for your disappointing experience during your recent stay. Your feedback is invaluable, and we regret falling short of meeting your expectations. Please know that we take cleanliness and guest comfort seriously and will address the issues you have highlighted to ensure they are promptly resolved. We understand your concerns and share your disappointment. We would be grateful for another opportunity to provide you with the exceptional stay you deserve. Please consider giving us another chance... read more
The room was up to date and clean. The price was very good. Unfortunately, there was an apparent homeless woman in the lobby when we arrived and a homeless man entered the elevator and asked us for something, we assumed money. My wife did not feel safe to walk alone to our truck in the parking lot.
Business response:
Dear Donald, We sincerely apologize for the discomfort you experienced during your stay. The safety and well-being of our guests are of utmost importance to us, and we regret any inconvenience caused by the incidents you described. We have discussed steps to address this issue and enhance our security measures to ensure a safe environment for all guests. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more comfortable and secure experience in the fu... read more
Tv wont work for firestick Sitting in silence
Business response:
Dear Stasha, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
I don’t know how it was rated 7.2, in my opinion it was 2.2. The facility stinked, it was outdated and to the point of breaking
Business response:
Dear Guest, Thank you for choosing our hotel and sharing your experience. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your stay with us. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sin... read more
Never ever stay here! Dump. Dump with a horrible stench!
Business response:
Dear Guest, Thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 2,003 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.