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Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hotel smelled bad trash in hallway for days chipped paint in room and permanent ring in the bathtub.
Business response:
Dear Nancy, Thank you for staying with us. We are sorry for the inconvenience caused by the condition of the room and for the discomfort you experienced. We will discuss this with the housekeeping and maintenance team to actively handle such concerns and recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management
The first staff we encountered was rude and very unhelpful. We came for our son's wedding and almost missed it due to staff refusing to ask house keeping to expedite our room. Wedding was at for and we were 19 minutes away. Or room was not ready until 3:20. And was only ready then because of a second staff coming in and rushing house keeping.
Business response:
Dear Robert, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced during your son's wedding. Providing excellent service is our priority, and we regret that your initial interaction with our staff fell short of expectations. Your feedback will be addressed with our team to ensure improvements are made in communication and responsiveness. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management
The room i was given smelled like vomit and not clean. The second room was barely tolerable. I'll never stay here again
Business response:
Dear Mitry, Thank you for sharing your concerns with us. We sincerely apologize for the unpleasant experience you encountered during your stay. Providing clean and comfortable accommodations is our top priority, and we regret that we fell short of meeting your expectations. Your feedback will be addressed with our housekeeping team to ensure improvements are made. We understand your disappointment and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel ... read more
The room had bad smell and the pillow sheets were dirty. The keys were not working and the restroom had tobacco smell. I will not recommend this hotel to others.
Business response:
Dear Aman, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
The staff was nice
Business response:
Dear Mary, Thank you for commenting on our time together. It is good that you enjoyed our location and appreciate our team. We make every effort to provide service above and beyond your expectations, and we are happy this was your case. Please return, and we welcome you again.Sincerely,Hotel Management
No hot water, tv had terrible internet connection and was slow, strong odor, dirty surfaces, inappropriate work attire (young guy wearing a hoody at the front desk), poorly patched holes in the wall, furniture chipped, stains on the floor, etc. Would not recommend.
Business response:
Dear John, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you mentioned and will address them as soon as possible, as we always want a happy customer. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Horrible hotel no remote for the tv, not hot water
Business response:
Dear Arthur, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
Phone didn't work toilets was going down slow the carpet was dirty the bedspread was dirty refrigerator that get cold
Business response:
Dear Morris, We apologize for the inconvenience you encountered during your stay. Your comfort is our priority, and we regret falling short of your expectations. It is disheartening to hear about the issues with the phone, toilet, cleanliness, and refrigerator. Please know that your feedback is invaluable, and we will address these matters promptly to ensure a more enjoyable experience for our guests in the future. We appreciate you bringing these concerns to our attention, and we hope to have the opportunity to serve you be... read more
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 2,003 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.