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Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Paid for 2 queen beds. Arrived and only had one room left -a queen bed and a twin roll out bed for 3 adults and one child. Waiting on refund now
Business response:
Christy, thank you for the candid review. We regret not meeting your expectations and that we were not able to accommodate you in the room of your choice. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
The room was dirty...sheets had yellow stains.
Business response:
Derrick, thank you for the feedback regarding your recent stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
I was able to get everything I needed and it was easy to get in and out. My only issue was one of the evening ladies that works the desk. She had a sign up saying call with the phone at the door. I did that, and the reply was “what” and I said I’m here to check in then just “click.” She took care of everything else I needed but I felt like a nuisance the whole time.
Business response:
Thank you for your review. We are sorry you did not experience the best from one of our associates and regret the inconvenience caused. Your feedback will be discussed with the appropriate individual to ensure this is never repeated. We hope the otherwise positive aspects of your visit will bring you back to us for a better experience. Sincerely, Hotel Management
The employee that checked us in was horrible. Barely talked and didn't give us any relevant information. I had to ask about all the general information. The room was not very clean. The vending machines were not working and all drinks were warm. The bed was hard. There was a child in the room above us running around until after 1am and loud guests walking up and down the hallway until about midnight. A main road runs right in front of the hotel so you could hear the traffic all night. There is really not much positive to say... read more
Hottl was dirty and staff was unpleasant except the gurl who checked me out of hotel
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered and are sorry you did not experience the best of our staff. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 2,024 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.