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Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked a king size bed, got checked into a queen bed in a wheelchair accessible room. Nothing else was available... Rooms was gross, office chair was broken. Bathroom looked like it was out of a truck stop. Loud music heard till late hours of the night... Wont be back..
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the issues you encountered in it. Your feedback will be shared with our housekeeping and maintenance teams to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
There were crack pipes and drug paraphernalia throughout the room and when I brought it to the manager attention they just gave me their apologies instead of accommodating me or comping me another night in a different room
Business response:
Thank you for sharing your concerns with us. We take such matters very seriously and will share your message appropriately to ensure a better guest experience moving forward. We apologize for your experience and appreciate your patience in the meantime. Sincerely, Hotel Management
Room was not very clean, tv remote didn’t work and the light switch on wall next to bed had a short in the wiring. Saw the same garbage outside for our entire stay (4 nights) Door were propped open with garbage can because someone broke off door handle.
Business response:
Thank you for taking the time to share your feedback. We apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I reserved a room with a king size bed and paid ahead for it. When i got here they tell me that they have no rooms with king size bed. They gave us a room with queen size bed. That's B S.
Business response:
Thank you for sharing your feedback with us. We apologize for being unable to provide you with the suite of your choice at check-in. We truly regret the inconvenience you had and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
Bad location, stay away The front desk lady is very rude. Rooms are outdated. Guests were horribly loud. There were drug paraphernalia left in the bathroom. I didn’t even touch it. I plan on calling corporate to complain. Bad experience.
Business response:
Reilly, we appreciate you bringing these concerns to our attention and apologize for the many difficulties you experienced while here. We regret the inconvenience caused and are grateful for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Lower your standards here At first, the hotel seemed ok. Check in was quick. Front desk informed me that they clean once a week, if I needed fresh towels to bring my dirty ones to the next. That was ok. What was not ok was after 5 days I asked when do they clean? I was told every Sunday. It was Monday. I had to book additional week on Weds and asked that my room be cleaned. I was told training a new housekeeper. I said it’s been 7 days. Thursday I asked again, got the same answer. I said it’s been 8 days. Room was finally cl... read more
Business response:
Thank you for sharing your detailed feedback online. We truly regret the problems you outlined. We apologize for the delay you experienced in getting your suite service and that our associates did not do a good job cleaning your suite. We are also sorry for the maintenance issues in your suite that caused inconvenience. We will discuss your comments with our housekeeping and maintenance teams to ensure we deliver well-appointed accommodations moving forward. We hope to receive an opportunity to redeem ourselves. Sincerely, H... read more
I liked staying there but not getting sucker punched by some douche bag
Business response:
Thank you for sharing your detailed feedback. We are concerned to read about your experience and regret the inconvenience you had. The safety of our guests and employees is our priority, and we assure you we are reviewing this incident with our security team. We hope you will give us a chance to serve you again. Sincerely, Hotel Management
Me and my family heard loud noise coming from somewhere like thumps and big booms. The kitchen area does not have dishes or silver for u to use for your food. There is no pots and pans, The bathroom countertop does not like that clean, The refrigerator had a bad smell.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. Please know, kitchenware is available at the front desk upon request. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. Also, we are sorry for the noise issues you encountered. We hope you all will give us another chance to prove ourselves in the future. Sincerel... read more
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 2,024 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.