This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was okay, however, there didn’t seem to be hot water in my room. Hotel had the basic needs but no breakfast options during covid.
Business response:
Thank you for choosing us and for taking the time to post a review. We regret we were not able to meet your expectations and apologize for the lack of hot water. We will share your feedback with the maintenance team and make sure the concern is resolved. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Not a place I will stay again Hotel was dirty, room was dirty. We were told it was sanitized, yet crumbs on the counter, inside microwave, refrigerator and kitchen hood oily, could use good scrubbing. Smell all around.
Business response:
Peter, thank you for your review. We are sorry for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Si... read more
Business response:
We are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
I love the building and the cleanliness and my room. The desk clerk asked for my credit card and charged me ($76) but meanwhile I had already made the reservation through expedia.com. I asked why she is charging my card, and she said expedia gives them a fake card number, for some reason or another, but I agreed to what she said. She told me her manager comes in in the AM and to ask her. Before I checked out the next morning, a different desk lady now, looked at my like I had 3 heads when I said I reserved via expedia but wa... read more
Business response:
Jason, thank you for your review. We are sorry our service was not up to your expectations and regret the inconvenience it caused. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. If you have any queries unresolved regarding the charges, please reach out to us. We value your business and hope you will give another opportunity to prove ourselves. Sincerely, Hotel Management
No room service offered. Room was not clean upon check-in. Floor was disgusting. After bathing my child, she walked in the carpet and her feet were black. Had to take out own trash each day. Staff was not friendly.
Business response:
Heather, thank you for your review. We apologize for not living up to our commitment to the clean, fresh suite during your stay. We are working with our housekeeping team to ensure all procedures are being followed, so this does not happen again. Please know, keeping the well-being and safety of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. We truly hope you will give us another chance to prove we are committed to providing outsta... read more
Business response:
Belinda, we are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
The hotel was dirty - carpets stained, hallways smelled bad. Room was clean with kitchenette - stove frig, but not one pan, pot or utensil. No coffee pot - had to get one from front desk. Tried to cancel one night with plenty of notice - advised me I had to go through expedia. Expedia called on my behalf, they said there system could not process. Had a message on my phone which I could not retrieve per the instructions - front desk staff said they would check - never called me back. Checked again they were clueless. NO break... read more
Business response:
Jeanne, thank you for being our guest. We are sorry for the cleanliness issues you encountered. Your feedback has been shared with our housekeeping team to address the problems you outlined. We also apologize for the difficulties you encountered with your reservation. We are reviewing this with our associates to see what went wrong. Moreover, we regret your disappointment with some of our amenities not being available due to the current circumstances. We hope we have the opportunity to make a much better impression on a futu... read more
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 2,024 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.