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Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The manager gave us attitude for simple task such as fixing our room keys
Business response:
Thank you for being our guest. We are disappointed to see your rating and read about the inconvenience you had. Please accept our apologies for the behavior of one of our associates when you needed assistance for the issue with your key card. Your comments matter a lot, and we assure you they will be discussed with our staff to make sure we improve our service level. We want to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
unsafe Lack of power in the common area made it a safety hazard
Business response:
Paul, please accept our sincerest apologies as your stay was not a pleasant one, and we regret the issue you outlined. We have taken note of your comments and will share it with the appropriate team to look after this. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Was late to work twice due to no hot water. Only able to get hot water at "off" times. Told the front desk but they didnt even ackowledge i said anything. Could have stayed somewhere nicer for a little more.
Business response:
Thank you for taking the time to provide us with your feedback. We are sorry for the lack of hot water during your stay and would like to offer our apologies for the poor service delivered by our associates. Your comments have been shared with the appropriate teams so that we can improve our service and facilities going forward. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I checked in at 1:20am I paid for a king bed for one night. Instead when checking in the staff member couldn’t see my reservation at first than pulling another customer in and attempting to charge me for 3 nights instead of 1. The first room he gave me had cleaning products all over the room(217). The second room he gave me was a queen bed instead of a king bed like the reservation said. This Will more than likely be my first and last time at this hotel. Fairly clean and neat but service was terrible.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
It took 30 minutes to check in due to there being an issue with it. It was very frustrating and inconvenient
Business response:
Thank you for evaluating your recent stay with us. We are for the time taken at check-in and regret the inconvenience it caused. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Not totally satisfied They don’t have ice in the motel but they furnished some and the shower was warm and not very hot. Hotels.com check in took forever to register at the motel unfortunately. I never heard of a grab and go breakfast which basically consisted of granola bars and muffins so not really a continental breakfast as advertised and also hotels.com Black Friday discounts we’re not honored.
Business response:
John, thank you for being our guest. We truly apologize for the many difficulties you faced during your stay with us. Our maintenance team has been made aware of the water pressure problem you described, and they are checking and fixing it immediately. We also regret the inconvenience you had with the third party website and for the disappointment you had with our grab-and-go breakfast. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincer... read more
No hot breakfast. No daily room service. No office area to print boarding passes.
Business response:
Thank you for being our guest. We apologize for your disappointment with our housekeeping policy. Please know, our housekeeping services are provided to guests staying eight or more nights; however, these services are always available upon request for a minimal fee. We will ensure our front desk staff clearly communicates our services to all guests going forward. We will also make a note of your feedback as we plan any changes to our breakfast offerings. We understand the frustration and sincerely hope you will provide us an... read more
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 2,024 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.