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Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room is not clean and smells bad. They just provide muffins and energy bars and call it breakfast. Hotel atmosphere is not that good. Staff is good though.
Business response:
Thank you for the review. We apologize for the odor and housekeeping issues you encountered while here. Your concerns will be shared with the appropriate individuals to ensure a better experience going forward. We also regret that our breakfast offerings were not appealing to you and have shared this with our Brand Leaders to assist them when determining new offerings. On a positive note, we are happy you liked our staff. Thank you again, and we hope to have the chance to redeem ourselves in the future. Sincerely, Hotel Mana... read more
I was highly disappointed from the moment I walked through the door. The paint was peeling on the entryway doors and the carpet was dirty. The downstairs lobby had no restroom and was outdated.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Walls paper thin got no sleep. Asked to be moved to another room was told she'll call the people and tell them to be quiet.
Business response:
Sherisse, thank you for being our guest. We apologize for the disturbances from other guests during the night. We are also sorry you did not sleep well in our hotel and that you did notify us, we failed to resolve the problem while you are here. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, Hotel Management
There really wasn’t anything that I liked. The room smelled horribly, like wet dog. I felt like I was getting bit up by fleas all night. There was a light on the ceiling that blinked on and off all night. There was no hot water for a shower and the water pressure was terrible
Business response:
We apologize and regret the inconvenience you encountered when staying here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to improve our service levels ensuring we deliver a restful stay to our future guests. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
I stayed at this hotel with my daughter who is in her 20’s. Upon arriving and at the check in desk I Noticed there was a group of people sitting in the lobby area drinking beers I think. they appeared to be guests/or knew of the woman working there and checking us in. As we were signing paperwork I noticed one of the men staring at us. then he started saying something to my daughter to try to engage her in conversation. we still ignoredhim. He was staring at my daughter in a very inappropriate manner looking her up and down.... read more
Business response:
Thank you for your feedback regarding you recent stay. I apologize for the action from my employee and have discussed the severity of her actions. I do hope that you will give us another chance as that is not the normal behavior we condone here.
Old stale decore and lack lustre Customer Service I was attending a funeral for my uncle. When I arrived the staff was not at the front desk but I did not have to wait long. I reserved a double queen room, but was provided a single King bed. The room was old and not well preserved. The hotel is pet friendly which is a plus. In working out the room issue, I came to the conclusion that the staff is not highly paid and customer service is not the top priority for the management. I create training for a living and provide sizzli... read more
Business response:
Jerrold, thank you for your review. We sincerely apologize for the mix-up with your reservation and for not providing you with a clean room. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
At check in, front desk clerk was confused, charger me a "so show" fee. got it straightened out the next morning. There are no coffee makers in the rooms, and no ice machine. I guess you are supposed to make ice in the refrigerator, but ice cube trays were empty when I checked in.
Business response:
Thank you for taking the time to review your stay. We apologize for the inconvenience you had at the time of check-in and for not meeting some of your expectations. Please be assured that we have discussed your feedback with our front desk team to be more diligent with our efforts moving forward. Also, know every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have the ice machine on the floors. We hope you will give us a chance to impress you on a future visi... read more
When I checked in my bathroom was not clean. There was urine on the toilet seat. The management came up and only wiped down the seat, not the rest of the toilet. So I cleaned it. There was no remote in the room for the tv. I was told I had to wait to see if they had any extras. 30 minutes later they showed up with a remote. Terrible experience.
Business response:
Thank you for reviewing your stay. We apologize for the housekeeping issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams, and we're working on our procedures so that such problems are not repeated moving forward. We wish you will stay with us again so we can have another chance to impress you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 2,024 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.