Extended Stay America - Pittsburgh - West Mifflin

Business response:

Dear Monika, Thank you for choosing Extended Stay America. It is nice knowing you had a good stay. However, we are sorry for not meeting some of your expectations. We'll pass your feedback on to the right person to improve it. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Timothy, We appreciate your feedback regarding your recent stay. While we strive to provide a comfortable experience for all our guests, we understand that preferences may vary. We apologize if our breakfast offerings did not meet your expectations. Your input helps us identify areas for improvement, and we'll consider your comments as we continue to enhance our services. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear Andrea, Thank you for your feedback. We apologize for the inconvenience caused by the unpleasant odor and the aged condition of the property. Maintaining clean and well-maintained accommodations is our top priority, and we will take note of your feedback for future improvements. Our goal is to provide the highest level of service possible, and we hope to have the opportunity to exceed your expectations during your next visit. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Ho... read more

Business response:

Dear Piettro, Thank you for choosing us. It has always been our aim to provide a pleasant stay during your time with us, and we are happy you had one. Please return on your next trip and stay with us to have another experience.Sincerely,Hotel Management 

Business response:

Dear Montea, Thank you for sharing your experience on your recent visit to the city. We always strive to keep our guests happy and satisfied with our services. However, we are sorry for your experience and will discuss it with the concerned individual so that future guests do not have a similar problem. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Considering our affordability and the quietness of the location, please return; we will surely provide you with the outstanding ... read more

Business response:

Dear Michael, Thank you for your glowing review! We're thrilled you found your room at Extended Stay America exceptionally clean. Providing a pristine environment for our guests is a top priority for us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management