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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Extended Stay America Hotel Pleasant Hill - Buskirk Ave. is located at 3220 Buskirk Ave, Pleasant Hill, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not such a good night There was no outlets on the wall where the bed was so could not plug iur phones in the charge and have near us. It took two phone calls and a walk down to the dronr desk just to have glasses in our room. And tge last and most annoying was the handle in the shower was broken ..
Business response:
Thank you for being our guest. We are sorry for the issues you had with your room and for our lack of responsiveness while you were here. We have shared your comments with our team so we can take the appropriate action moving forward. This is not typical of our normal performance, so we hope you will give us another opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Service desk is very helpful and nice.. I have no complaints about staying here..
Business response:
Lisa, we appreciate your business, and we love meeting your expectations. Thank you for recognizing our Front Desk team! Our entire staff is integral to the service we offer, so we thank you for complimenting our efforts. We hope to welcome you back soon to the Extended Stay America. Sincerely, Hotel Management
Business response:
Gary, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Gary, thank you for your gracious rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
The front desk is exceptionally helpful. I believe her name is Ernestine is the best person I’ve ever seen at customer service. When you make a reasonable request, she has no problem helping you immediately and with a smile and friendly conversation. Give her a promotion!
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous staff and enjoyed your stay with us. We will enjoy sharing your compliments with Ernestine, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management
Business response:
Ciara, thank you for being our guest and for your feedback. Every team member here at Extended Stay America works hard to deliver a great guest experience, so we appreciate your rating. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
This property is older and a bit tired. It could use an update all the way around. Rooms were ok but the kitchenettes were old/dirty. The walls were paper thin and I could participate in the conversations of the rooms next to me if I wanted. For a few extra dollars look for another place. It will be worth it.
Business response:
Thank you for choosing our hotel. We apologize that our facility fell short of your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Feeling safe and clean By far the best kept of the hotel chain my GF and I have stayed in. Definitely would go back
Business response:
Dennis, thank you for naming your visit to Extended Stay America as one of your best. It was a pleasure to know you loved everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Your rating is appreciated, and we look forward to seeing you and your beloved soon. Sincerely, Hotel Management
didnt like how they would just come in the room while im downstairs extending my reservation complete violation
Business response:
Melanie, thank you for your review. We are sorry our service was not to your expectations. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 4.2 star rating with 1,370 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.