Extended Stay America - Pleasant Hill - Buskirk Ave.

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to learn you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dana, we are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to give us your feedback regarding your stay. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our housekeeping staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. While we are pleased to know you enjoyed your stay with us, we are sorry for any cleanliness oversights you noticed and for not meeting all of your expectations. We appreciate your constructive feedback and will use it to improve our guest experience going forward. We hope you will choose us again. Sincerely, Hotel Management 

Business response:

Tina, we are genuinely disheartened to read your review, and we regret letting you down on your most recent visit. Please know that we value the safety and comfort of each of our guests, and we will take action to ensure we do not compromise on that. Your additional comments on areas that need improvements have also been notified to the appropriate individuals. We appreciate you choosing our hotel again for your stay, and we hope you will give us another chance to make this right. Thank you once again, and safe travels. Sinc... read more

Business response:

We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Nyota, thank you for staying with us. We are sorry for the concerns you mentioned in your review. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate you giving us another opportunity to serve you, so you can experience our hospitality as you should have during this visit. We hope to welcome you back soon. Sincerely, Hotel Management