This profile has been claimed by the business owner or representative.
Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Extended Stay America Hotel Pleasant Hill - Buskirk Ave. is located at 3220 Buskirk Ave, Pleasant Hill, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Wow - thanks for the five-star review of Extended Stay America. We are thrilled to see your stay was fantastic. Thanks again, we look forward to welcoming you back on your next trip. Sincerely, General Manager
Business response:
It's nice to see that your stay with us was comfortable on some levels. Thanks for allowing us to be of service, and we hope to make your next visit a much better one. Sincerely, General Manager
Business response:
Gabe, thank you for your candid evaluation. We strive to deliver a good experience to all our guests, so I apologize that yours was not perfect and regret any inconvenience caused. We truly hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, General Manager
Business response:
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Stink personality.. Receptionist, unfriendly..
Business response:
Thanks for being our guest and for the feedback provided. Please accept our apologies for any issues you experienced at our front desk. We have service training in place for our associates, so we're sorry for any unpleasant circumstances you faced. We are taking measures to ensure the complete satisfaction of our valued guests going forward. We hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, General Manager
it was a decent stay. We arrived late and the lobby locks the doors after 10pm even though the sign said 11pm. it took us a good 10 min to get inside after calling the lobby phone non stop and when its cold and you have a toddler inn your arms you would wish that they kept someone at the front desk all night. the room it self was fine I was very disappointed that there was no hair dryer! it was not fun going to sleep with wet hair. Also it was a non smoking room but man did it wreak of smoke. Either someone still smoked in t... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
Business response:
Rafael, thank you for being our guest at Extended Stay America - Pleasant Hill - Buskirk Ave. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Business response:
John, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Pleasant Hill - Buskirk Ave. Sincerely, General Manager
Business response:
Alvaro, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 4.2 star rating with 1,433 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.