This profile has been claimed by the business owner or representative.
Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Shawn, thank you for staying with us and taking the time to share your rating. We are pleased to know that you overall had a good experience. Thanks for your business, and we hope to see you again soon. Sincerely, Hotel Management
Older place, not in too bad shape. Didn't sleep well, the bed and pillows were not comfortable. Good hot water and shower. T.V. was nice but cable channels were very limited. Full size fridge, with ice trays I would NEVER use. No ice machine in the entire bldg.
Business response:
Michael, we apologize for not meeting all of your expectations and regret the maintenance issues you encountered while you were here. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Expected better My experience was disappointing. Entire 3rd floor smelled like cigarettes. My bed sheets were dirty and had stains! I had Expected better! They need to take pride in making there customers feel welcomed and at home.
Business response:
Thank you for your review. We are sorry you were disappointed by our lack of attention to your concerns and apologize for the inconvenience you experienced. Immediate measures are being taken to ensure wonderful service and hospitality for every guest. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Good Stay It was a good stay. Breakfast could be better.
Business response:
Thank you for staying at Extended Stay America. We are glad to read you had a nice time with us. We value your feedback as it will help us improve moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Service was good but condition of room smelled like smoke....
Business response:
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our service. That being said, we are sorry for the odor issue you experienced while here and regret the inconvenience it caused. Your concern will be shared with the housekeeping team so that they will be more diligent in their effort. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Satisfactory, nothing special Ok satisfactory
Business response:
Thanks for the kind feedback. We are glad to know you were happy with our offerings and that you had a pleasant stay with us.Thanks once more for being our guest, and we hope you’ll visit us again soon. Sincerely, Hotel Management
I’ve been staying here for years. The staff is bomb, rooms are always super clean, it’s of shopping centers near by and convenient stores in walking distance. I love this hotel
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Reviews such as yours mean a lot! Thanks again, and we look forward to welcoming you back. Sincerely, Hotel Management
Filthy walls, homelessness, needs good cleaning This is a hotel that seems popular with construction workers and homeless people. The bathroom and sheets were adequately clean, but the walls were absolutely filthy. Hotel needs a good cleaning throughout. Bed was VERY hard. Many construction workers paying "rent" when I checked in. A family with small children clearly living out of their car playing in parking lot and staying at hotel. Restaurants and grocery not far away. I was glad to only be spending one night, or I would ... read more
Business response:
Jennifer, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Horror Disgusting place towels had hair in them the whole places smelled of weed and cigarettes bed sheets had blood on them and burn holes
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,496 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.