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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Extended Stay America Hotel Pleasant Hill - Buskirk Ave. is located at 3220 Buskirk Ave, Pleasant Hill, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not horrendous but not great The hotel was understaffed when we arrived. Kitchen gear (pots, plates, etc.) has to be requested and the one person covering the desk apparently wasn't able to do it so we didn't get everything until we went back to ask again the next day. Things were not as clean as I would have liked. When we looked under the bed there was trash there still. Overall the room also just felt dingy and gross.
Business response:
Sarah, we are sorry for the service and cleanliness issues you encountered while here. Your feedback is important to us and we will address it to the management and housekeeping teams to correct our performance. We can certainly do better, and we hope you will give us a chance to prove that to you. Sincerely, General Manager
Central to everything within the East Bay Corridor The room could've been cleaner. There was confetti in the drawers and a party hat under the bed?? Otherwise my room was pretty comfortable and it's very quiet at night. There is construction during the day but that's ok. They're renovating to make things nicer.
Business response:
Mitzi, thank you for being our guest. It’s nice to know you were overall pleased with your stay, but we are sorry for the cleanliness issues you encountered in your room. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
just a place to stay The receptionist was friendly. There were no extras in the room. If you wanted to cook you had to bring your on pots and pans and dishes. There were no chairs at the kitchen table and we had to sit either on the bed or on a lounger. The area was neat and clean and we felt safe being there. Bart was about a half mile from the hotel. The hotel was away from the road and we did not hear any traffic. There were no eating places near by. There was a service station and a seven-eleven near by but that is it. p... read more
Business response:
David, thank you for staying with us. We are glad you were comfortable here and that you liked our location, staff and your room. However, after reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, this service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. And fresh linens and to ensure cleanliness of ... read more
Business response:
Thank you for choosing our hotel and rating your experience. Our goal is to provide a great stay for our guests with clean, comfortable and well maintained suites and excellent service, all in a safe environment. If there is anything we could have done to improve your experience, please let us know. Sincerely, General Manager
love the location but the woman at the front desk wasnt very friendly and i was given a nonsmoking room when i had reserved a smoking room and was told there wasnt anything they could do to make it right
Business response:
Thank you for taking time to evaluate your stay. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
It was a pleasant stay The girl working that night was amazing. She was super friendly and helpful. The only downside was the place kinda smelled like smoke and the bed was so stiff. My bf liked it but it wasn't comfortable to me. I'd stay again though.
Business response:
Thank you for being our guest at Extended Stay America - Pleasant Hill - Buskirk Ave. We are glad to know you enjoyed your overall time with us and were impressed with our courteous associates. However, we are sorry for the issues you experienced and regret the inconvenience it caused. I will be sure to share your concerns with the housekeeping team in an effort to improve our service. It was our pleasure hosting you and your boyfriend, and we look forward to serving you better in the future. Sincerely, General Manager
On business... Liked the large room, refrigerator and sink. Good internet and computer table.
Business response:
Thanks for choosing Extended Stay America - Pleasant Hill - Buskirk Ave. We are pleased that you loved our facilitates and service. It was our pleasure knowing that you enjoyed your clean, comfortable room. Thanks again, we hope to see you soon. Sincerely, General Manager
The rooms were clean and neat but where starting to show some wear There was always litter outside the hotel
Business response:
Fred, thank you for your candid review, and we are happy you liked your clean room. However, your experience is not representative of our usual performance, and we regret falling short of your expectations. I hope this isolated incident will not deter you from returning to enjoy a great stay at Extended Stay America - Pleasant Hill - Buskirk Ave. Sincerely, General Manager
Business response:
Michelle, thank you for staying with us and taking the time to post your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 4.2 star rating with 1,434 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.