Extended Stay America - Pleasant Hill - Buskirk Ave.

Business response:

Sergio, thank you for choosing Extended Stay America for your stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We're so pleased that your experience was positive and that you found us to be a great value. We would be delighted to accommodate you again in future and hope that you will stay with us again! Sincerely, General Manager 

Business response:

John, thank you for your wonderful review of Extended Stay America. We are delighted to read you liked your comfortable room and our courteous service. Thanks again for being our guest, and we look forward to your next visit. Sincerely, General Manager 

Business response:

Thanks for the four-star rating of your stay at Extended Stay America. We are pleased to know you had an overall great experience. We invite you to visit us again soon. Sincerely, General Manager 

Business response:

Tiff, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager 

Business response:

Wow - thanks for the five-star review of Extended Stay America. We are thrilled to see your stay was fantastic. Thanks again, we look forward to welcoming you back on your next trip. Sincerely, General Manager 

Business response:

It's nice to see that your stay with us was comfortable on some levels. Thanks for allowing us to be of service, and we hope to make your next visit a much better one. Sincerely, General Manager 

Business response:

Gabe, thank you for your candid evaluation. We strive to deliver a good experience to all our guests, so I apologize that yours was not perfect and regret any inconvenience caused. We truly hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, General Manager 

Business response:

Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager 

Business response:

Thanks for being our guest and for the feedback provided. Please accept our apologies for any issues you experienced at our front desk. We have service training in place for our associates, so we're sorry for any unpleasant circumstances you faced. We are taking measures to ensure the complete satisfaction of our valued guests going forward. We hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, General Manager