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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very very very dirty. Clerk was nice & apologetic. Room was dirty. The front clerk moved me to another room which was already occupied then to a 3rd room that was likewise dirty. They offered for housekeeping to come THE NEXT MORNING. Crusty stuff on counter, sticky goo on table, dust on lamps, fingerprints all over TV, something spill onto a picture frame on the wall, goo in refrigerator, stains on sheets, linens smelled like bug spray. I am not overly picky but this was over the top. These are things I saw just on the surf... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the room conditions you experienced. Your comments were reviewed by the staff, and we will work with our housekeeping staff to ensure rooms are cleaned to our company’s high standards to make sure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not staying here again No hair dryer in my room. Had to ask for it. Did not get the room I had reserved. Staff seldom smiles. Location was good though. Facility needs better maintenance. Does not have ice machine.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that our amenities were not to your expectations. We provide hair dryers and additional toiletries at the front desk upon request, and I apologize if this was not explained during check-in. To prevent your experience from happening again, I will be meeting with our staff to ensure that each guest feels welcome as well as making sure our amenities are clearly communicated. I really appreciate you bringing this to our attention. I do hope that you... read more
Horrible service The hotel service is pretty bad. There was no ironing board in the room. When I requested for the same, they gave a broken one..I will never stay at this hotel again
Business response:
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry for the service issues you experienced. To ensure that a situation like yours doesn't happen again, I have placed an order for more iron boards and I will be retraining our staff to ensure that each guest receives professional customer service. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.