This profile has been claimed by the business owner or representative.
Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad description of property. The room was clean. The description online said free breakfast. When we checked in, we were told all there was, was muffins, oatmeal add coffee. We went down at 8AM and there was no coffee. Very disappointing. Probably wouldn't stay there again, or recommend to anyone.
Business response:
Dear Cathy, Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will note your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely,Hotel Management
Great staff Love how friendly the staff was!! The hotel is next to some good restaurants! The room was good and clean but there was a few bugs, but other than that, it wasn’t bad!
Business response:
Dear Guest, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. We appreciate your review highlighting our clean suite, convenient location, and friendly staff in your review. Our team works hard to provide high service levels and make our guests have the best time with us, so we will share your compliments with the team to let them know their efforts are appreciated. We want to reassure you we do everything possible to discourage the entrance of o... read more
Lack of communication We needed to use the foldout bed. I told the woman at the desk this. She let us check in early because no one would be available at midnight when we returned. She didn’t tell us that there were no sheets and blankets for the foldout in the room. One of us tried to sleep on the bare mattress until, at 1:15am, there was a small electrical fire in the laundry room which required a 15 minute evacuation and woke up a staff member. On returning into the hotel, he got the sheets and blankets for us. The rest w... read more
Business response:
Dear Jill, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
Comfortable, not upscale or special.
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 4.2 star rating with 1,204 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.